Associate Director of Admissions

Associate Director of Admissions

This role leads by serving as a visible and enthusiastic representative of the College, cultivating relationships with prospective students, families, schools, and community partners working very closely with others from our local districts with a personal focus on the dual enrollment and direct credit processes. Through engaging outreach, personalized guidance, and compelling presentations, this individual inspires students to envision themselves as successful college students and encourages enrollment by effectively communicating the transformative value of a Muskegon Community College education. With oversight for the campus Welcome Center (One Stop Shop) and progress reporting/data analysis for the department, this individual will be instrumental both with improving efficiencies behind the scenes and ensuring the team is exceeding student service and success goals.

Required Skills

Qualifications: Knowledge, Skills & Abilities:

• Bachelor's degree required in business, education, marketing, human resources or closely related; master's degree preferred.
• Candidates with bilingual skills, especially Spanish, preferred.
• Communicates with enthusiasm, professionalism, and authenticity across a variety of audiences and settings.
• Demonstrated excellence in written, oral and presentation communication skills with internal and external audiences, both one on one and in large group settings.
• Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.
• Ability to energize and motivate others especially in medium to large sized groups and connect with individuals highly motivated, results-oriented customer service, sales, and recruitment experience preferred.
• Demonstrated use of tact, judgment and discretion and the ability to maintain confidentiality.
• Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.
• High proficiency in demonstration of office technology, software, & equipment. Ability and willingness to upgrade skills including technology or process changes.
• Demonstrated ability to build working relationships with external and internal constituents.
• Demonstrated proficiency with enterprise system or CRM (customer relationship management system) Ellucian Colleague preferred.
• Must be adaptable and flexible to changes in tasks and processes.
• Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or in person.
• May require evening and occasional weekend hours for on or off campus events.
• Valid driver's license and reliable personal transportation for visiting area schools or off campus appointments.

Essential Function:

• Hire, mentor, coach, develop, and supervise employees and work study students as assigned for the department.
• Serve as liaison to high school dual enrollment and direct credit students, and other parties responsible for the handling of partnerships.
• Assist supervisor in mentoring, training, directing, organizing, and leading staff.
• Manage and coordinate all aspects of dual enrollment, direct credit, and employer sponsorships programs including web page content, marketing and communication.
• Oversee all aspects of the online workflow system including but not limited to building the platform to functions for the processing of partnership documents, day-to-day functions, maintenance, reports, workflows, etc.
• Develop, analyze and deliver information regarding ongoing reporting and plans to continue improving strategies for student and institutional success.
• Oversee and/or partner with others in events or programming as assigned including but not limited to Dual Enrollment 101, high school visits, college fairs, and other recruitment events.
• Coordinate communications with all appropriate personnel at high schools, state programs, and other partners regarding important information including registration and withdrawal dates.
• Assist incoming and currently enrolled students with admissions and financial aid applications, scholarships, placement testing and plans for payment to ensure a seamless enrollment process throughout the student's tenure at MCC.
• Generate admission leads through personal and professional contacts, community/corporate partnerships, current students, alumni, and other lead generation initiatives.
• Meet/contact prospective new students and recruit at various locations including but not limited to the following: area high schools, skill centers, adult education, and alternative education.
• Follow up with potential students to check on all stages of their entry to the institution and document as appropriate in system.
• Plan, implement, and follow up on outreach campaigns targeting college age and non-traditional adult learners.
• Other duties as assigned.

Physical, Mental, and Environment Requirements Include: Mental Demands: Detailed Work Student Contact Deadline oriented Problem Situations Multiple Priorities & Demands Emergency Situations Confidentiality On-call Availability Continual Interruptions Working Alone Faculty Contact Working with Others

Physical Demands: Standing & Walking Sitting Reclining Carrying Lifting up to 10 lbs. Up to 25 lbs. Up to 50 lbs. 80 + lbs. Pushing, Pulling, Twisting, Bending Climb or Balance Stoop, Kneel, Crouch, or Crawl Squatting Handle or Feel Reach with Hands and Arms Talking or hearing Tasting/Smelling Working Overhead Speak in English via Phone or In Person Close, Distance, Peripheral, and Color Vision along with Depth Perceptions Ability to Adjust and Focus

Work Environment: Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels. Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.