Float Relationship Banker

Float Relationship Banker Uxbridge, MA, US 10 days ago Requisition ID: 1940 Opportunity Overview We have a unique opportunity to join our team as a full‑time Float Relationship Banker based in our Uxbridge Branch location! We are a group of talented, professional individuals passionate about supporting our customers and coworkers. We’re looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about forming relationships with customers, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in the community is what you have been looking for – then come join us! Position Overview Responsible for all customer service duties including sales and relationship management, while reaching or exceeding established goals. Master the UniBank delivery process and product knowledge to develop customer relationships by performing the following essential duties. Primary Accountabilities Continually exceed customer service expectations by offering excellent service, including greeting customers, smiling, using their name, and building rapport with customers designed to generate customer loyalty. Serve as customers' single point of contact on all UniBank products and services. Service customers by processing a variety of teller and platform transactions quickly with minimal or no errors according to established bank policies. Cross‑sell products and services and make appropriate referrals to other staff members and departments to ensure customer needs are met. Verify all transactions and prove cash drawer upon completion of assigned shift to ensure compliance with UniBank Standards of Performance Policy. Seek assistance as needed to resolve proof discrepancies. Perform security function by opening and closing bank and vault and ensuring overall safety and security of bank grounds. Open new accounts, certificates of deposit, and all other products offered by the bank; answer customer questions, provide account opening information, and ensure that proper paperwork is completed and entered on the computer system. Takes consumer loan applications with a focus on cross‑selling other bank products and services. Retain existing customers and develop new customer relationships. Implement all sales strategies, including new products and services, and participate in business development and outreach as directed by management. Proactively resolve customer complaints. Work in a team setting on various projects including employee contests, sales programs, etc. Adhere to established standards, policies and procedures. Deliver strong community visibility. Participate in community and networking events. Responsible for compliance with all laws, regulations, and corporate policies with specific adherence to branch operations, security and procedures. Other duties as assigned. Knowledge, Skills, Education, and Work Experience High school diploma or equivalent required; Associate’s Degree preferred. Experience with cash handling, customer service, and sales required. Previous experience in retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills. Ability to work independently and in a team environment. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. UniBank is committed to fair, competitive, and market‑informed pay for our employees. The estimated base hourly rate for this position is $21.00/hr to $25.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience, and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees, and so it is rare to have an initial employment offer at the top of a position's pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E‑Verify #J-18808-Ljbffr UniBank