Service Operations Manager

Overview As the Service Operations Manager you oversee operations across multiple wind farm sites, ensuring crews are properly staffed, projects stay on track, and operational metrics are met. You support performance planning, set goals, coach teams, and monitor key performance indicators related to productivity, staffing, safety, and operational performance. Responsibilities Oversee service operations at Garden, Fairbanks, and Big Turtle I/II wind farms. Review and approve employee hours, PTO, and rest‑and‑relief schedules to maintain optimal staffing. Lead internal and external recruiting, hiring, onboarding, and personnel functions. Conduct performance planning and goal setting to drive team success. Monitor and review key performance indicators (KPIs) for service operations. Perform regular safety and quality checks to ensure compliance. Qualifications Proven experience in service operations management or a related field with a strong technical background. Strong leadership skills capable of motivating and developing a team. Excellent organizational skills and focus on operational strategies. Proficiency in analyzing financial data and KPIs for performance improvement. Strong communication skills for effective engagement with customers and team members. Must hold a valid driver’s license and be legally authorized to work in the United States. Benefits Career growth and development opportunities Supportive work culture Company‑paid health and wellness benefits Paid time off and paid holidays 401(k) savings plan with company match Family building benefits About the Role The position supports 21 SG3X turbines at Fairbanks, 14 G9X turbines at Garden, and 24 SG2X turbines at Big Turtle I/II. You will work closely with full‑time SGRE technicians and third‑party contractor technicians to complete maintenance cycles on time, maintain contractual availability, and grow a talented team of wind farm technicians. EEO Statement Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer‑sponsored work authorization now or in the future for employment in the United States. #J-18808-Ljbffr