Program Manager

Overview Lead and manage a services program consisting of related services projects or multiple unrelated services projects driving customer value realization and business outcomes. Act as the primary point of contact for the program and align Sales, Presales, Engagement Management, Services Management and the customer for the program, including across countries. Responsibilities Work with Sales Account Manager and Engagement Management to create the program vision based on the business strategy in line with responsible customer business managers. Guide the customer through the process of value identification and planning. Communicate and make people understand the value of the program. Drive customer to realize value from Digital Enterprise Solutions and guide the customer through required value realization plan changes. Identify and create additional opportunities within and beyond the ongoing program. Plan the program according to the value realization plan and initiate the required projects to achieve the program vision. Initiate and execute a Program Structure and Governance Model by working with Sales and Services Management to initiate, review and agree a program governance model with the customer. Execute the program governance model in close cooperation with the customer. Define and agree the program roles and responsibilities with the customer. Conduct stakeholder management through systematic identification, analysis and planning of actions to negotiate with and influence stakeholders. Work with Sales and Services Management to set up all required processes in alignment with all stakeholders, including appropriate communication on all levels for program management. Manage the program throughout the program life‑cycle leveraging Siemens Delivery Framework, including managing contracts, risks, dependencies, interfaces and priorities among projects. Proactively monitor the program’s overall progress, resolving issues and initiating corrective and preventive action as appropriate. Manage customer requirements and program scope to achieve program objectives and perform program risk management, including planning, identification, analysis, response planning and controlling. Enforce change management at the project level to ensure the dependencies of the change are reflected and understood at the program level. Orchestrate program and project schedules to ensure on time delivery and ensure the planned program communications on all levels, including escalation procedures and program progress reporting. Perform program quality management, ensure that the solution meets requirements and is to the appropriate quality and manage compliance to standards, rules and regulations, follow the procurement processes, manage contract acceptance and handover of projects, and perform program reviews and retrospectives regularly. Work with Project Managers and Services Management to define skill requirements to ensure maximum efficiency in the allocation of resources and skills within the program. Agree targets with program staff and delegate defined responsibilities and authority, actively seek and provide feedback from program and project team members, managers and customers, support team members’ personal development, involve the program and project team in the identification and management of changes, and work with Services Management and Procurement Manager to manage business partners and subcontractors. Ensure the projects in the program deliver to the approved budget and agreed margin, regularly review and manage the program budget, measure program performance and provide a realistic program forecast, incorporate program risks into the program budget, and work with services administration to ensure accurate billing and revenue recognition for the entire program. Lead the program to achieve the program vision and to realize business outcomes, lead and own the program, provide strategic decision making, build and motivate an effective team, motivate and drive excellence with the team, provide recognition and encourage team members personnel development, and ensure the team has the materials and equipment to complete their tasks. Support the organizational culture, values and reputation in company markets and with all staff, customers, suppliers, partners and regulatory/official bodies, and be willing and able to travel to appropriate work locations as required. General Willing and available to work the core hours required by DISW or specified by the customer project, respecting local country legislation and company policies. Record expenses in an accurate and timely manner. Uphold the professional integrity of Siemens at all times, enforce Siemens compliance guidelines, adhere to all Siemens Health and Safety policies, and adhere to, and promote all core internal and customer processes relating to the effective undertaking of the role. Ensure that all communication channels within the business are adhered to, provide input where appropriate to team meetings, undertake any business administration in line with job activity, and undertake any other duties required by the company. #J-18808-Ljbffr Siemens