Lead Medical Front Desk

Lead Medical Front Desk

Lead front office operations in a growing healthcare environment

Work alongside a collaborative team of healthcare professionals

Make a direct impact on patient experience and clinic performance

Help improve scheduling, collections, and front office workflows

Join a patient-centered organization focused on quality care

We're seeking an experienced Lead Medical Front Desk to oversee daily front office operations and lead a high-performing administrative team. This role is responsible for supporting efficient scheduling, accurate collections, strong team performance, and a positive patient experience.

Oversee daily patient check-in, check-out, scheduling, collections, and front office workflows.

Supervise, train, mentor, and evaluate front desk team members.

Ensure accurate insurance verification, eligibility, copayment, coinsurance, and deductible collection processes.

Manage staffing schedules, PTO requests, and cross-coverage needs.

Monitor team performance using KPIs, scorecards, reports, and other performance metrics.

Review collections, payment posting, and ABN compliance.

Manage appointment scheduling, cancellations, waitlists, and open appointment opportunities.

Address patient concerns and escalations professionally and promptly.

Collaborate with billing and clinical teams to maintain efficient and accurate workflows.

Conduct team meetings, training, and development activities.

Provide operational updates and performance reports to the Practice Administrator.

Support hiring and performance management activities as needed.

Maintain compliance with HIPAA, OSHA, and organizational policies.

High School Diploma or GED.

At least 3-5 years of medical front desk experience.

Strong knowledge of insurance verification, eligibility, copayments, deductibles, and patient billing practices.

Experience with EMR and practice management systems.

Excellent leadership, communication, and organizational skills.

Ability to lead effectively in a fast-paced healthcare environment.

Associate's or Bachelor's degree in Healthcare Administration, Office Management, or a related field.

At least 1 year of supervisory or management experience.

Ambulatory Surgery Center (ASC) scheduling experience.

Experience overseeing front office operations across multiple locations.

Health, Dental & Vision Insurance

Life & AD&D Insurance

401(k) Retirement Plan

Paid Time Off (PTO) & Sick Time

Company-Paid Holidays

Employee Assistance Program

LifeMart Employee Discount Program

Health Management Tools

Emergency Travel Assistance Program

Bonusly Employee Recognition

DailyPay On-Demand Pay Access

If you're an experienced Lead Medical Receptionist ready to lead a healthcare administrative team, improve clinic operations, and make a meaningful difference in the patient experience, we'd love to hear from you. Apply today to join Spinal Recovery Center!

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.