CX Strategy & Ops Lead — AI-Driven, Scalable Customer Experience

Monograph is looking for a CX Strategy & Ops Lead in San Francisco to design and execute our customer support strategy. You will partner with cross-functional teams to enhance customer experience and track key performance metrics. The ideal candidate has over 8 years of experience in customer support strategy and a strong ability to manage multiple projects. This is a great opportunity to bring strategic initiatives to life in a fast-paced environment. A competitive compensation package is available. #J-18808-Ljbffr Monograph