CX Strategy & Ops Lead — AI-Driven, Scalable Customer Experience
Monograph
Monograph is looking for a CX Strategy & Ops Lead in San Francisco to design and execute our customer support strategy. You will partner with cross-functional teams to enhance customer experience and track key performance metrics. The ideal candidate has over 8 years of experience in customer support strategy and a strong ability to manage multiple projects. This is a great opportunity to bring strategic initiatives to life in a fast-paced environment. A competitive compensation package is available. #J-18808-Ljbffr Monograph
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the CX Strategy & Ops Lead — AI-Driven, Scalable Customer Experience in San Francisco, CA vacancy
- Notion is seeking a CX Strategy & Ops Lead to design and execute their customer support strategy, ensuring exceptional experiences for users. You will partner with CX Leadership and cross-functional... ...project management skills, and an AI-first approach to enhancing customer...Suggested
- Genius AI is seeking a Strategy & Operations Manager for the Customer Experience team. You will own the strategy behind scaling CX without proportional headcount growth, building cost models, automation... ...will report to the Director, CX Ops & Fraud and work in-person at NYC...SuggestedWork at office
$156.4k - $215.83k
Moloco is seeking a Senior Manager for GTM Strategy & Operations in San Francisco. This role is crucial for shaping commercial strategies... ...for Moloco's AMER business, focusing on developing insights, leading initiatives, and driving accountability. The ideal candidate has...SuggestedFlexible hours- ...Program Manager to shape and govern the Customer Experience (CX) programs. You will lead the operating rhythm, drive change... ...timelines in a fast-growing AI infrastructure company. You will own... ..., and AI tooling, while building scalable operational frameworks and an AI-...Suggested
- ...businesses create better, more human customer experiences with AI, anchored in an in-person culture based... ...Revenue Operations leader to own industry strategy and pipeline health, guiding expansion... .... Bring 6-8+ years in revenue ops or related strategy roles, a proven end...Suggested
- ...Technical Systems Program Manager to drive the strategy and execution of CRM workflows across... ...Enterprise Platform teams to operationalize scalable systems in a hybrid in-office schedule. You bring 8+ years of experience leading technical programs, deep CRM knowledge,...Work at office
- ...Transformation Office seeks a Program Manager to lead high‑priority initiatives across OMX,... ...and cross‑functional teams to drive strategy through execution and measurable business outcomes. You’ll build scalable operating practices, leverage AI and automation, and communicate...Work at office
- Grw AI in San Francisco is seeking a Founding CX Lead to own customer experience and build the function for their AI-driven solutions. This role involves managing the end-to-end customer lifecycle, analyzing customer data, and fostering proactive engagement. Ideal candidates...
- Mixpanel is seeking a Senior Customer Strategy & Operations Manager in San Francisco to manage and... ...impactful systems and tools using AI and data analysis, directly influencing... ...outcomes. The ideal candidate has extensive experience in Revenue Strategy at a B2B SaaS...
- Handshake is seeking a Strategy & Operations Manager for R&D to extend Handshake's S&O function into frontier AI development. You will work at the intersection of scalable reinforcement learning environments and large-scale coding projects to push AI capabilities in real...
- Halluminate, an applied AI and data company, is hiring a Chief of Staff to own strategic initiatives and drive operational systems in San Francisco. You will work with the CEO/CTO, build HR/onboarding, and create automated workflows with coding agents to scale from 10...Temporary workRelocation package
- ...sales, account management, and customer success. You will translate... ...insights, shape the GTM strategy, and build the StratFin function with AI-powered workflows. You will lead planning, develop forecasting... ...top-line growth through data-driven recommendations. This role reports...
- ...based in San Francisco, is seeking a mission-driven leader for the Goldberg Scholar Program. This... ...will have over 5 years of program management experience, excellent relationship-building skills, and a keen interest in AI tools. The position offers a hybrid work schedule...Work at officeRemote work
- ...is seeking a Business Development Growth Lead to personally drive new pipeline and elevate... ...a mandate to reinvent prospecting with AI-first workflows. The position is based in... ...in the office. You will own top-of-funnel strategy, forecast pipeline, and collaborate across...Work at office
- ...Senior Product and Business Strategy Lead for AI subscriptions and Google One... ...The role requires extensive experience in strategy, pricing, and cross... ...engineering, design, and ops to scale features and subscriptions... ...on leadership, data-driven decision making, and #J-188...
- ...methodical Growth Marketing Operations lead to build and operate rapid-... ...programs. You will own experiment architecture, documentation, and... ...BDRs and the Marketing Ops team. Responsibilities include... ...Salesforce, and ZoomInfo, plus AI tooling integration to scale outbound...
- ...invoicing, credits, and reconciliations. You will scale repeatable billing processes for cloud marketplaces, drive data accuracy through month-end close, and embed AI-driven automation to reduce rework across Order Management and Billing Operations. #J-18808-Ljbffr Jobtailor
- Nooks.ai is seeking a Head of Growth Marketing to lead its Growth Marketing organization. You’ll own the strategy, channels, systems, and experimentation that drive customer acquisition and pipeline growth... ...memorable customer experiences into scalable growth. #J-18808-Ljbffr...
- A healthcare-focused organization is seeking a Strategy and Business Operations professional to work closely with the GM. The role involves... ...will have strong analytical skills, proficiency in Excel, and experience in healthcare or top-tier consulting. This position offers the...
$145k - $185k
...most out of their AI investments. Our... ...answers for each customer, Workhelix... ...ensuring clear, data‑driven deployment strategies. Our ROI monitoring... ...design and deploy scalable, customized... ...meet client needs. Lead client training sessions... ...4+ years of experience working in client...Full timeWork at officeRelocation- Scale AI is seeking a Growth Strategy & Operations Lead in San Francisco to drive revenue growth in Generative AI. You will collaborate with cross-functional... .... The ideal candidate will have 5+ years of experience in growth or product roles, a technical background,...
- ...operations, AP, controls, and automation infrastructure. You will lead AI-driven workflow orchestration, real-time spend visibility, and... ...will transform P2P from transactional to strategic, building scalable processes, governance, and KPI dashboards while partnering with...
- Sierra is seeking an experienced Operations professional to own the territory strategy and operations. Responsibilities include designing sales territories, analyzing performance, and managing stakeholder communication. Ideal candidates will have 4-6+ years in revenue...Flexible hours
- PwC is seeking a Strategy & Deals Tech Strategy AI & Tech Value Creation Director in San Francisco to provide strategic advisory across mergers, acquisitions, divestitures, and restructuring. You will lead business development, set strategic direction, and oversee multiple...
- ...is seeking a professional to lead their global demand campaigns... ...the campaign lifecycle using AI-powered automation, ensuring process... ...and operational rigor through scalable workflows. The ideal candidate... ...10 years of demand generation experience, strong analytical and...Worldwide
$195k - $269k
...consulting company that leads with outcomes to... ..., always. From strategy through delivery,... ...bring powerful customer experiences, innovative ways... ..., data, AI, experience, and... ...business‑outcome‑driven solutions: Partner... ...that are practical, scalable, and grounded in...Temporary workLocal area- ...a Senior Product Designer to lead UX design for our innovative platform... ...the rental market experience. You will collaborate closely... ...executive team to define product strategy and build a high-performing design... ...to pioneer in the field of agentic AI. #J-18808-Ljbffr Zuma ⚡
$230k - $260k
...is the collaborative AI workspace where teams... ...(our employees) are customer zero in bringing this... ...work.About the Role:The CX Strategy & Ops Lead is responsible for... ...exceptional customer experience at scale. As a strategic... ...data and make data-driven syntheses, diagnose and...Local area- Juicebox is hiring its first Scaled Customer Success lead to own the customer journey,... ...scoring, lifecycle automation, and scalable programs. You will partner with our... ...workflows, unify signals, and build an AI-powered customer experience that scales with the business,...
- AirOps, the full-service platform for brand growth in the AI search era, is seeking a Revenue Operations professional. You’ll own inbound requests, route changes, account movements, form and campaign setup, and reporting asks, ensuring the team has fast access to clean...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to CX Strategy & Ops Lead — AI-Driven, Scalable Customer Experience. Be the first to apply!
Related searches
- airline customer San Francisco, CA
- customer engineer San Francisco, CA
- customer retention San Francisco, CA
- customer project program manager San Francisco, CA
- customer insights analyst San Francisco, CA
- verizon customer San Francisco, CA
- amazon customer San Francisco, CA
- customer satisfaction San Francisco, CA
- work from home customer San Francisco, CA
- customer liaison San Francisco, CA