Operations Manager

Store - BOS-STONEHAM, MA Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in‑stock store by leading and supporting inventory management processes. Lead a team of well‑trained team members to deliver a customer‑centric shopping experience. Deliver friendly customer service. Major Activities Assist Store Manager in planning and supporting the scheduling and execution of store workload. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Support and participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget Achieve your KPI’s; manage your team to achieve their role KPI’s Manage the visual merchandising standards in store and execution of feature space and seasonal layouts Manage and execute the inventory management processes in store Manage and execute merchandise operations and Omni‑channel processes Manage and execute shrink and safety programs. Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self‑development Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others Serve as Manager on Duty (MOD) Acknowledge customers, help locate product and provide solutions Cross trained in Custom Framing selling and production Assist with Omni‑channel processes Preferred Type of experience the job requires Retail management leadership experience Physical Requirements Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range For This Position $16.00 - $22.20 At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full‑time and part‑time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). #J-18808-Ljbffr