Business Operations Coordinator

Overview:

We are "making dreams come true." Our organization provides children and adults with autism, intellectual disabilities, and behavioral health challenges-and their families-the education, support, and resources needed to be self-reliant, independent, and valued members of their communities.

We are seeking a detail-oriented and analytical Business Data Analyst to support the operational, reporting, and billing functions of our Adult Day programs. This role serves as a key resource for data integrity, electronic health record administration, operational reporting, billing support, and process improvement initiatives. The Business Data Analyst partners with program leadership and cross-functional teams to ensure accurate reporting, regulatory compliance, operational efficiency, and informed decision-making.

What You'll Bring:

• Strong analytical and critical thinking skills with the ability to identify trends, discrepancies, and opportunities for improvement.
• Ability to translate complex data into meaningful insights and actionable recommendations.
• Excellent organizational skills and attention to detail.
• Strong problem-solving abilities and a proactive approach to resolving operational issues.
• Effective communication skills with the ability to train, support, and collaborate with staff at all levels.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Commitment to accuracy, confidentiality, and regulatory compliance.
• A customer-service mindset when supporting system users and operational teams.

What You'll Have :

• Bachelor's degree in Business Administration, Healthcare Administration, Health Information Management, Information Systems, Human Services, or a related field.
• Minimum of three years of experience supporting healthcare, behavioral health, human services, or a similar operational environment.
• Experience with electronic health record (EHR) systems, operational reporting, billing processes, service authorizations, and regulatory compliance preferred.
• Experience providing technical support, user training, and data analysis strongly preferred.
• Advanced Microsoft Excel and Microsoft Office skills.
• Experience with CareLogic or a comparable electronic health record system preferred.
• Valid driver's license and ability to meet agency driving requirements for business-related travel.
• Successful completion of all required clearances and background checks.

A Typical Day May Include:

• Monitoring billing activities, documentation requirements, and service authorizations to support accurate revenue capture and regulatory compliance.
• Serving as the primary CareLogic resource by providing user support, troubleshooting, training, and system guidance.
• Analyzing operational, authorization, utilization, and billing data to identify trends and improve program performance.
• Creating and maintaining reports, dashboards, and operational metrics for leadership review.
• Reviewing documentation workflows and resolving issues related to claims, authorizations, and service delivery records.
• Collaborating with Finance, Information Technology, Governance, Risk & Compliance, and operational leadership teams to improve processes and workflows.
• Training staff on documentation standards, reporting tools, billing procedures, and system best practices.
• Managing recurring appointments, regulatory schedules, service authorizations, and compliance tracking.
• Investigating and resolving data discrepancies while ensuring data accuracy and integrity.
• Supporting continuous improvement initiatives through workflow analysis and operational recommendations.
• Partnering with program leadership to identify opportunities for improved efficiency, compliance, and service delivery.
• Maintaining accurate records and ensuring compliance with organizational, state, and federal requirements.

Perks with a Purpose
Our benefits are created with YOU in mind.


Healthcare
• Highmark Medical and Mental Health
• Delta Dental and Davis Vision Coverage
• Health Savings Account/Flexible Spending Accounts
• Teladoc Virtual Health
Financial Well-being
• 401K Retirement Plan with Employer Match
• On-Demand Pay
• Employee Referral Bonus Program
• Student Loan Forgiveness
• College Scholarship & Tuition Discounts
• Employee Discounts
Life & Family Support
• Company Paid Life Insurance
• Short & Long-Term Disability Insurance
• Employee Assistance Program
• Erie Campus*- discounted on-site weekday childcare
• Employee discounts for select BNI events and services
• Generous Paid Time Off
• Seven Paid Holidays

Who is Barber National Institute?

The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential and behavioral health programs.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability or any other legally protected status. If you need an accommodation to apply, please contact HR. EOE

Any consideration of the background check will be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.