Room Service Ambassador

Room Service Ambassador

The Room Service Ambassador is responsible for assisting patients with menu selections and ensuring that patients receive meals and nourishment in accordance with physician-prescribed diets, food allergies, and preferences. The Room Service Ambassador provides excellent customer service to ensure the department's goals are met.

Qualifications:

• High School diploma/GED required.
• Basic keyboard skills and telephone etiquette skills.
• Experience in a food service, customer service, or patient care setting is preferred.

Responsibilities:

• Provide an excellent customer service experience when the patients are making menu selections.
• Takes food orders over the phone.
• Make selections in the electronic meal selection system and update and record patient information.
• Correct menu choices based on meal patterns, allergies, and patient preferences.
• Troubleshoot issues at the point of service affecting patient satisfaction with the food service.
• Performs other duties as assigned.

Physical Requirements:

• Standing: occasionally
• Sitting: continuously
• Walking: occasionally
• Bending, crawling, crouching, kneeling, stooping, or reaching overhead: occasionally
• Lifting and carrying: 10 lbs. or less
• Pushing and pulling: 10 lbs. or less
• Using hands to touch, handle, or feel: occasionally
• Talking: continuously
• Hearing: continuously
• Reading, concentrating, and analytical thinking: continuously

Work Environment:

• Physical environment: inside medical facility environment
• Noise level: moderate

Visual Requirements:

• Color discrimination
• Depth perception
• Far visual acuity
• Near visual acuity

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title)

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact View email address on click.appcast.io for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

University of Arkansas at Little Rock