Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member Full Time in Mount Vernon, OH Replies within 24 hours Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY I opened my agency in December 2001, and today we’re a dedicated team of five working together to serve our clients and community. After graduating in 1989 with a dual major in marketing and business management, I began my career with State Farm in the claims department in 1990. Becoming an agent allowed me to return to my hometown of Mt. Vernon and use my experience to make a difference for the people here. Community involvement is an important part of who we are. I serve as a school board member for Mt. Vernon City Schools, and our office participates in a variety of local events throughout the year to support and connect with our neighbors. ROLE DESCRIPTION As a Customer Relations Representative - State Farm Agent Team Member you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. RESPONSIBILITIES Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. Compensation $35,000.00 - $60,000.00 per year State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr