Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served the community since 2001 and is home to a dedicated team of four professionals. I began my career in State Farm Claims, which gave me firsthand experience helping customers through some of lifes toughest moments and ultimately inspired me to open my own agency focused on personalized care and reliable protection.

Im a graduate of Seattle Pacific University, and outside the office, I like to keep things fun and creative. Ive performed stand-up comedy and even play in an 80s rock band. My family and I have deep roots in the community, where weve been active for over five decades, and I currently serve on the board for a local private school district as well as my church board.

For our team, we offer strong benefits including PTO, a 401(k), flexibility when needed, and a hiring bonus. Performance doesnt go unnoticed here team members can earn life bonuses tied directly to production, qualify for weekly gift card drawings when office goals are hit, and enjoy additional PTO as a reward for team wins.

Our office culture is upbeat, close-knit, and focused on long-term growth. Were looking for someone who isnt just seeking a job, but a career a motivated, hardworking individual with leadership potential who could one day step into an agent or aspirant role. If youre ready to put in the effort, grow your skills, and have some fun along the way, this could be a great place to build your future.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Russell Brown - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.