Sales Associate / Customer Service Representative

Drybar Sales Associate / Customer Service Representative

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

We are looking for fantastic retail sales associates ("Bartenders") to provide excellent customer service to our clients once we open Friday, June 12!

*Ideally available for training the two weeks before open.

Sales Associate / Customer Service Representative Benefits

• Competitive compensation plan with potential to make between $18-$20/hr depending on performance (flat hourly rate starts at $16.90/hr)
• Free monthly services
• Membership and retail sales incentives
• Flexible hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing paid training

Sales Associate / Customer Service Representative Responsibilities

• Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness
• Optimize and maximize appointments with reservation system and ensure timely communication to team
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions
• Maintain clear communication with shop management about overall shop operations
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care
• Assist stylists with their needs to improve efficiency

Sales Associate / Customer Service Representative Qualifications

• 1+ years' experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems (Booker or Mindbody) strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure

©2023 DB Franchise, LLC ("DBF"). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.