Service Center Manager(Operations Manager)

Customer service professionalsdont pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies! In partnership with more than 4000 world-class manufacturers we are an industry-leading value-added distributor of a wide variety of innovative efficient and reliable industrial products. Since 1923 we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Manager to help us to maintain that commitment as we continue to grow.

In this position you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything from hands-on operational duties to salesmanship and team motivation efforts and if you have the background were looking for we want to talk with you!

Job Responsibilities

As a Customer Service Manager you will manage service center operations and support our customers and our service team pre-sale point of sale and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.

Your specific duties in this role will include:

• Managing internal service center operations to meet/exceed P&L objectives
• Championing the development of leadership competencies that drive individual and team goals
• Meeting customer and shipment metrics including time to fill expediting orders and quoting
• Developing implementing and monitoring programs and activities related to product promotion and inside sales office and warehouse functions and customer service as well measuring the results
• Hiring training and developing service center personnel
• Assisting account managers in the identification acquisition and retention of customers
• Managing inventory receivables expenses and profit/loss accounting
• Reviewing and completing monthly reports as well as overseeing petty cash balancing
• Ensuring that customer relations are maintained at a high level
• Utilizing key metrics to evaluate and recommend best practices for operations
• Managing vendor relationships
• Creating a positive dynamic and fun work environment

POSITION REQUIREMENTS

As a Customer Service Manager you must be a strong motivational leader with strong administrative project management and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication interpersonal and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.

Specific qualifications for the role include:

• 2 years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system
• Industrial sales / distribution experience preferred
• Service center experience preferred
• ERP / SAP experience a plus
• Benefits

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Founded in 1923 Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice convenience and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances.

Required Experience:

Manager