Senior CCaaS Solution Architect CXone & Cloud Integrations
Capgemini
Capgemini is seeking a Senior Contact Center Solution Architect to design and deliver cloud contact center solutions. The role's responsibilities include owning the complete IVR customer journey and designing omnichannel solutions across various CCaaS platforms. Candidates should have 10 to 15 years of experience in CCaaS architecture and strong expertise in customer journey design. The position is based in Cincinnati, Ohio, and offers a comprehensive benefits package. #J-18808-Ljbffr
Vacancy posted 3 days ago
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