Customer Service - 1st

Job Description

Job Description

Location: Florence, KY
Employment Type: 1st Shift, Full-time, temp-to-hire

Job Brief
Kable Workforce Solutions is hiring a Customer Service for our client. This job is responsible for validating customer accounts and machine registrations, documenting customer interactions, assisting customers in identifying correct electrical and mechanical parts, providing price and availability quotations, entering and confirming part orders, offering shipping and tracking updates, coordinating with internal teams to expedite needs, and supplying customers with instructions for returning parts for repair or restocking.

What’s a Typical Day Like?

• Obtain serial number and customer information to validate customer account and machine registration. Provide the customer open account or registration information and assist through the registration process.
• Document customer contacts through our customer service database.
• Use the company electrical and mechanical part documentation to assist customers to identify the company part numbers.
• Provide customers with quotations including price and availability information.
• Enter part and accessory orders providing confirmation to customers including shipping requirements.
• Provide customers with status information on orders including shipping status and tracking information.
• Expedite and communicate with internal departments as needed.
• Provide customers with information for returning parts for repair or restocking.

What Are the Requirements of the Job?

• High school graduate or equivalent
• One to three years in a related position.
• Customer service skills including written, verbal and through the customer support portal.
• Experience working with assembly drawings and electrical circuit diagrams and part lists.
• Microsoft Office. Experience with sales order entry or customer service with a PC based ERP system.
• Ability to work in fast-paced environment.
• Ability to move or lift up to 50+ lbs.
• Ability to reach, grasp, hold, push, pull, bend, twist, squat, climb, kneel.
• Ability to utilize hand/eye coordination.
• Capability to stand for prolonged periods of time
• Communication skills.

Why Choose Kable Workforce Solutions?

• Weekly Pay
• Exclusive Access Opportunities to V.I.P. Vault
• Day 1 Benefits
• Various Bonus Opportunities
• Eligibility for Employee of the Month Rewards

How to Apply And Next Steps?
Please submit your resume in our application by clicking “apply now.” We look forward to reviewing your application and you will hear from us within 1 business day.

About Kable Workforce Solutions
For over 50 years, Kable Workforce Solutions has been connecting skilled professionals with leading employers across the region. We’re dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership.

We believe in people first — empowering individuals to succeed and celebrating the work that drives our communities forward.

Kable Workforce Solutions is proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement here.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.