Sr. UX Researcher

Senior UX Researcher

Required Skills & Experience YOU MUST HAVE• 5+ years of experience as a UX practitionerWE VALUE• Kindness, humility, and putting people first – we believe we must be human-centered people to do great human-centered design• Human-factors-oriented degree (Human-Computer Interaction [HCI], Psychology, Sociology, etc.) or equivalent professional experience• Previous experience with design systems in a research or design role• Knowledge of information visualization and accessibility best practices • Experience with all aspects of the design research lifecycle (study design, recruiting, moderation, analysis, reporting, and stakeholder presentations)• Skill and creativity for selecting or adapting the right mix of methods to provide actionable insights to research questions and business goals• Experience using strategic UX methods and artifacts, such service design, user journey development, and ecosystem mapping• Experience running research projects as inputs to an agile software design and development environment• Proven track record for close team collaboration and influencing outcomes with a well-informed direction based on user research

Job Description ABOUT THE ROLEWe are hiring a Senior UX Researcher to lead the research and usability needs for our growing Forge UI Design System. As part of the UX team, you will work with technologists, product managers, designers, and information architects, to translate ethnographically informed insights into product improvements, innovations, and new offerings. And you will be an important partner in evolving our design system's UI library, as well as the end-to-end experience for everyone who uses the design system to create our industry-leading products. As the Senior UX Researcher for the Design System, you will:

• Play a critical role in building and evolving the Forge Design System; including creating the end-to-end service design experience for design system users.
• Collaborate with design system stakeholders in determining its priorities and future direction
• Plan and conduct a mixture of qualitative and quantitative research activities – including user & stakeholder interviews, heuristic evaluations, contextual inquiry, surveys, user journey maps, personas, and usability testing – to inform all aspects of experience design
• Use research insights to inform how product teams should use the design system's patterns and components, through collaboration and user-friendly documentation
• Work closely with Product Management and UX team members in requirement definition and future-state visioning for new products and releases
• Plan and facilitate multi-disciplinary collaboration workshops
• Assist with recruiting and scheduling participants, and other operational tasks in support of research and testing studies
• Capture and communicate outcomes through user-friendly documentation, and present findings to stakeholders
• Contribute content for the design system, as well as our internal playbook and other materials
• Identify and execute on high-impact projects, triage external requests, and bring projects to conclusion in time for the results to be useful
• Lead and mentor other UX researchers and UX designers to help improve their knowledge of UX research