BillingCenter Application Support
$25 per hourTemporary
Kforce has a client in Madison, WI that is seeking a Guidewire BillingCenter for an overnight production support role. This role will be focused on L2 support; no bug fixes/coding. This position is overnight, 7 days/week, 10 PM - 6 AM CST. No daytime support is needed. Summary: This team will supply list/guidance on the activities the BillingCenter Application Support will be accountable for, any activities outside of that scope can be escalated to on-call BillingCenter team member. They will be responsible for the operational health of both BillingCenter, including proactively monitoring batch jobs, scheduled tasks, and overall application health using tools like Datadog. The BillingCenter Application Support will also be acting as the first line of defense for production issues, responding to automated alerts, conducting initial troubleshooting, and resolving incidents when possible.
- To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
- Relevant education and/or training will be considered a plus
Vacancy posted 5 days ago
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