Jira Programmer - Senior Technical Analyst

Role Description

We are currently seeking a Jira Programmer - Senior Technical Analyst to join our team in Little Rock, Arkansas (US-AR), United States (US). The successful candidate will work as part of a team providing Business Operations Support (BOS) for a state Medicaid Program as well as other state programs. Working under the direction of the team manager and technology project manager, they will actively participate in the delivery of tasks/activities and associated deliverables. In collaboration with other NTT DATA consultants, the selected candidate will work directly with state business staff and vendors to support the analysis, planning, design, UAT, implementation and evaluation of key system changes, projects, and processes to help the client achieve organizational goals.

• Review project artifacts/deliverables throughout the system development life cycle for quality, compliance, and completeness, document observations and findings using project team processes and standards
• Interface with state business users and vendors
• Analyze technical, business and user needs, developing requirements documentation
• Identify and report project issues and risks
• Research and provide recommendations to the client on business problems/decisions
• Collaborate with team members to provide subject matter expertise and assistance
• Ensure project identified processes and methodologies are executed and followed
• Configure and maintain Jira projects, workflows, permissions, screens, and custom fields
• Design and implement custom dashboards, filters, and reports
• Troubleshoot system issues and optimize performance
• Document configurations and provide user training and support

Qualifications

• Minimum 6 years of experience conducting reviews of system development life cycle documentation, project and technical architecture and design deliverables/artifacts
• Minimum 3 years of experience with Jira
• Minimum 2 years of experience in Agile/Scrum methodologies
• Undergraduate degree or Atlassian Jira Certification

Requirements

• Experience supporting multiple workflows, specifications and clients in a dynamic fast-paced environment that is customer focused.
• Familiarity with Jira plugins and integrations with tools like Confluence, Bitbucket, or ServiceNow
• Minimum 2 years of experience with Jira REST APIs, webhooks, and automation rules

Benefits

• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally-required benefits