Retail Customer Service Associate - The UPS Store

Job Description

Job Description

Pay: $15.00–$17.00 per hour, based on experience

Job Type: Full-Time and Part-Time

Job Description

The UPS Store #8347 is hiring dependable, motivated, and customer-focused individuals to join our team at our new Finneytown location.

We are seeking individuals who enjoy helping customers, solving problems, and working in a professional, fast-paced environment. Our associates are cross-trained to provide shipping, packaging, printing, mailbox, and business services.

Whether you have experience in retail, customer service, office administration, or printing, we are looking for individuals with a strong work ethic, attention to detail, and a willingness to learn.

Key Responsibilities

Customer Service & Retail Operations

• Provide friendly, professional, and efficient customer service.

• Process transactions using the point-of-sale system.

• Recommend shipping, printing, packaging, and business solutions based on customer needs.

• Maintain a clean, organized, and welcoming store environment.

Shipping, Packing & Receiving

• Process domestic and international shipments.

• Package, weigh, label, and prepare shipments accurately.

• Receive, scan, organize, and release customer packages.

• Process authorized Amazon and other customer returns.

• Follow shipping, handling, and security procedures.

Mailbox & Postal Services

• Assist customers with private mailbox rentals, renewals, and account setup.

• Receive, sort, and distribute USPS mail and customer packages.

• Assist with customer identification and USPS Form 1583 documentation.

• Maintain accurate mailbox records and customer confidentiality.

Printing & Business Services

• Assist customers with printing, copying, scanning, and document preparation.

• Process business cards, brochures, flyers, posters, and other print orders.

• Operate digital printing and finishing equipment.

• Assist with binding, laminating, cutting, and other finishing services.

• Review print orders for quality and accuracy.

Notary & Additional Services

• Assist customers with available document and business services.

• Perform notarial services if properly commissioned and authorized in Ohio.

• Support shredding, faxing, and other store services.

• Follow applicable privacy and documentation requirements.

Qualifications

Required

• Excellent communication and customer service skills.

• Dependable, punctual, and detail-oriented.

• Basic computer skills and ability to learn new technology.

• Ability to multitask and work independently or as part of a team.

• Willingness to learn all aspects of store operations.

• Ability to lift packages up to 50 pounds, with or without reasonable accommodation.

Preferred but Not Required

• Retail, shipping, printing, or customer service experience.

• Familiarity with Microsoft Office or Adobe software.

• Experience with cash handling or point-of-sale systems.

• Graphic design or digital printing experience.

• Ohio Notary Public commission.

What We Offer

• Competitive hourly pay based on experience.

• Full-time and part-time opportunities.

• Hands-on training across multiple business services.

• Opportunities to develop customer service, printing, and operational skills.

• A professional, team-oriented work environment.

• Opportunity to grow with a newly established local business.

Apply Today

If you are reliable, motivated, enjoy working with people, and want to develop valuable business skills, we encourage you to apply.

Join The UPS Store #8347 and help us deliver outstanding service to the Finneytown community.

The UPS Store locations are independently owned and operated franchises.