26-0016 Specialist - Preservation/Repair

Job Summary Facilitate movement of asset and/or process through established steps to completion and/or closure. Essential Functions/Performance Dimensions and Tasks The essential functions of the position include, but are not limited to: Task Management Manage portfolios, tasks or assignments through queue to completion Escalate issues to proper department or supervisor for resolution Review and process documentation received Coordinate completion of tasks with team members Approve items in scope of authority for completion Update client and company systems as required Customer Service Respond to client's requests or questions via phone, email, portal or fax Correspond with vendors, clients or customer liaisons Train vendors, clients or customers on processes if part of internal process Quality Assurance Validate information received for correctness and track errors Review and complete projects to evaluate and improve quality Report potential risks, regulatory or investor changes Other functions, duties, and tasks as assigned Support the creation of well documented, measurable, and auditable processes/workflows Management retains the discretion to add to or change the duties of the position at any time. Job Specifications License: None required Education: High school or equivalent required; some college course work preferred Experience: Two to Three years of property preservation and repair, real estate or customer service, or related experience KSAO's: Required Knowledge: Principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer) Essential Skills: Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Reading Comprehension: Understanding written sentences and paragraphs in work related documents; Speaking: Talking to others to convey information effectively; Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do; Time Management: Managing one's own time and the time of others. Service Orientation: Actively looking for ways to help people; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Persuasion: Persuading others to change their minds or behavior; Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making; Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Conflict Resolution: Using verbal and nonverbal communication skills to successfully resolve conflicts; Problem Solving: Identifying and working through details of a problem to develop and evaluate options and implement solutions. Essential Abilities: Oral Expression: ability to communicate information and ideas in speaking so others will understand; Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences; Speech Recognition: ability to identify and understand the speech of another person; Speech Clarity: ability to speak clearly so others can understand; Written Comprehension: ability to read and understand information and ideas presented in writing; Written Expression: ability to communicate information and ideas in writing so others will understand; Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events); Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense; Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem; Near Vision: The ability to see details at close range (within a few feet of the observer). Job Context: The majority of work will be performed indoors in an environmentally controlled setting. Some property inspections and conferences will require travel and performing work outside of a controlled office setting. The work environment also includes: business casual; frequent contact with others via e-mail, telephone, face-to-face, letters and memos; a low level of autonomy within highly structured process flows; and, may occasionally include working beyond 40 hours per week. Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law. If you require an accommodation in the application process, please call View phone number on click.appcast.io or email: View email address on click.appcast.io. EOE/Vets/Disabled Notice to Prospective Employees of Vendor Resource Management, Inc. who are California Residents Vendor Resources Management, Inc. dba VRM Mortgage Services respects the privacy of our employees and prospective employees. You can read about our information collection practices including the categories of information we collect information from you and how we use that information in our privacy policy located at If you have any questions please contact the CCPA Team at View email address on click.appcast.io or View phone number on click.appcast.io. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Vendor Resource Management