Program Specialist I

Program Specialist I

Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that's designed to harness human enterprise, you design a workforce that's built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model.

We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it's like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

Candidates must be able to work in a hybrid capacity from one of our office locations in Troy, MI, or Tempe, AZ. The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired in a timely manner.

Client Interaction and Support

Assist client managers with contract labor acquisition, from requisition intake to interviewing.

Prepare insightful questions for hiring managers to gather detailed job descriptions.

Discuss expectations, timeframes, feedback, roles, and responsibilities with hiring managers.

Provide interaction via face-to-face, email, and phone with clients, staffing vendors, contract personnel, and other partners.

Documentation and Reporting

Document requirement intake conversations in databases (VMS, AGS360).

Track client/supplier issues and ensure resolutions in CRM systems.

Maintain and update monthly activity and performance reports.

Log all client and vendor inquiries into Salesforce.com.

Supplier and Worker Management

Manage and oversee performance of staffing suppliers.

Monitor performance against contract SLA's, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.

Assist with worker assignment management (cost center changes, contract extensions, etc.) to improve data integrity.

Ensure all paperwork is completed and collected prior to starting assignments and at the end of assignments.

Close work orders in the system with accurate finish reasons and notify appropriate departments (i.e., security).

Assist with the collection of company assets from vendors (laptops, badges, etc.).

Onboarding and Offboarding

Monitor time and expense entry to ensure approvals by hiring managers by required deadlines.

Interact with vendors to ensure new hire paperwork is completed to avoid onboarding delays.

Qualifications

Bachelor's degree preferred

Experience in high volume coordination activities

Experience in a customer service industry

Client hiring manager/supplier facing

Excellent verbal and written communications

Ability to work in a dynamic environment that changes from day to day

Strong analytical and problem solving skills

Strong documentation and follow up skills

Strong organization skills and attention to detail

Knowledge of MS Office (Excel, Word, PPT) and PC skills

Able to work independently with some direction

Additional Information

Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

Medical, dental & vision

Hospital plans

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)

Company paid short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Employee Assistance Program

Tuition Assistance

Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for accommodation options.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Allegis Global Solutions