Remote Customer Care Representative

Providing exceptional support to Dental and Vision inbound callers, the full-time Remote Customer Care Representative will assist with eligibility, benefit coverage, claims, and provider location inquiries while working flexible hours within a fully remote environment. Key responsibilities Assist customers with inquiries regarding eligibility, benefits, authorizations, and claims Document call information accurately and provide feedback on high-level claim issues to the Provider Relations team Support enrollment activities and act as a liaison between clients and Member Services staff to resolve issues Required qualifications High school diploma or equivalent 1+ years of customer service experience in healthcare, call center, banking, or retail Basic knowledge of Microsoft Office products Strong data entry and multi-tasking skills Understanding of dental, vision, and/or medical insurance terminology preferred