Hotel Front Desk Attendant

Job Description

Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Compensation:

$15.50 - $16.50 hourly

Responsibilities:

• Balance cash at the end of each shift and generate reports for the next shift.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Manage guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms

Qualifications:

• Strong customer service skills with a guest-focused approach.
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

About Company

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!