Keyholder - Miss Lucille's Marketplace

Job Description

Job Description

Job Description: Miss Lucille’s Marketplace Keyholder

Role:

As the Keyholder at Miss Lucille's Marketplace, you play a pivotal role in fostering a positive guest and vendor experience while upholding the brand’s values. With a passion for the diverse products we offer, you will ensure outstanding customer service, manage daily retail operations, and oversee clerk responsibilities. You will be responsible for opening/closing procedures, vendor communication, accurate transactions, and guiding team members through daily operations. This position requires physical resilience, attention to detail, and the ability to manage multiple priorities in a high-volume retail environment.

Responsibilities:

• Deliver exceptional customer service, greeting guests, and prioritizing their needs

• Address customer and vendor concerns with professionalism and confidentiality

• Open and close the store according to company standards, including cash handling and reporting

• Supervise clerk team, delegate daily tasks, and ensure operational efficiency

• Train new hires on company policies, procedures, and POS use

• Maintain accurate POS transactions and daily financial closeouts

• Manage vendor relationships, including sale entries, booth signage, and GoAntiquing system updates

• Monitor clerk attendance and support adherence to scheduling policies

• Oversee email communication and store voicemail updates in the absence of management

• Execute daily checklist review, inventory updates, and supply ordering

• Maintain clean, organized work areas and enforce safety and procedural standards

Requirements:

• Previous customer service and retail experience

• Demonstrated leadership abilities and team oversight

• Experience with POS systems and cash handling

• Typing skills (minimum 40 WPM)

• Strong communication and multitasking skills

• Ability to lift up to 70 lbs.

• Ability to stand for extended periods and navigate a large retail space

Results:

• Maintain a welcoming and professional store atmosphere as evidenced by customer and vendor feedback

• Ensure swift and accurate transactions that reduce wait times and improve customer satisfaction

• Resolve vendor and guest issues effectively while preserving positive relationships

• Adhere to company procedures for store opening, closing, and financial reporting

• Support the brand’s mission and values through consistent leadership and operational excellence

Physical Requirements:

• Lift and carry up to 70 lbs. for merchandise handling

• Stand for extended periods during shifts

• Perform repetitive motions (typing, scanning, handling merchandise)

• Multitask between customer service, transaction accuracy, and team oversight

• Use manual dexterity for POS and merchandise activities

• Pay close attention to detail in all aspects of operations and leadership

• Adapt to shifting priorities and demands in a dynamic retail environment

"This job description is designed to outline the primary responsibilities, key skills, and fundamental working conditions related to this role in a comprehensive manner. It is not exhaustive and should not be interpreted as such. The description is intended to provide an accurate representation of the essential job elements necessary for successful performance at the present time. However, it is subject to revision or modification to align with the evolving needs and requirements of the business."