Guest Safety & Visitor Experience Ambassador — Part-Time

About Us At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law. About Us At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law. The Huntington Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences. The Culture Here we are committed to the highest of standards in all that we do – from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity. Intellectual Curiosity: Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture. Collaboration: Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community. Stewardship: We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community. Belonging: We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection. Integrity: We value respect and honesty, working to fulfill our mission with honor and ethical principles. Job Description About the Role In this important role, you will observe and timely report all safety and/or security hazards relating to visitors, members, and other employees; as well as detect and timely report any damage to property and collections under the supervision of a Security Supervisor and/or Assistant Manager, Security Operations. S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach. This is a part-time position at 28 hours per week. Essential Duties Proactively engage, greet, and orient visitors while protecting collections on view. Adhere to institutional rules and policies including those outlined in The Huntington Staff Handbook. Run check-in for special events and public programs, including keeping the line organized and communicating updates with event/program attendees. Maintain posts in the gardens and galleries during public hours and events. Assist with fire/life safety protocols, including medical incidents or emergency situations. Participate in daily briefings and additional scheduled training, including curatorial walkthroughs of new exhibitions; Participates and stays up to date on trainings and best practices. Set up and strike wayfinding devices, ticketing signage, and visitor engagement collateral. Maintain up-to-date knowledge of institutional information by reading and reviewing all staff communications and attending all staff meetings. Maintain up-to-date knowledge of policies and procedures as outlined in training sessions, staff meetings, written handbooks and The Huntington Sharepoint. Assist patrons with accessibility aids; use the two questions outlined in the Americans with Disabilities Act, to ensure proper access for prospective ticket-purchasers with service animals. Perform other duties as may be assigned. Candidate Requirements And Experience Knowledge, skills, and abilities: The ability to communicate clearly in person, in writing and via radio is required. Flexible schedule including overtime, evening, and weekend work Friendly and outgoing disposition; strong communication skills to interact with diverse visitors; understanding of how body language can convey a welcoming yet professional presence. Experience dealing with the public in customer service or hospitality capacity. Hospitality-oriented individuals with strong people skills are preferred. Familiarity with The Huntington; strong interest in cultural property collections. Ability to handle fast-paced events, as well as to remain focused and attentive during quieter times. Consistently exercise and demonstrate good judgment. In partnership with security personnel, willingness to act as a “first responder” in emergency situations such as earthquakes, power outages, or incidents requiring medical attention. Working Conditions This position requires standing for long periods (an average of 8 hours per shift) and the ability to wear a radio earpiece at a normal volume setting. Must have visual acuity and ability to communicate quickly, identify and address safety and security concerns. Performance of essential functions requires remaining alert at all times, regular moderate physical mobility and exertion in walking, climbing stairs, and standing for several hours. May be required to work outdoors and in occasional inclement weather. Must be able to bend, twist, reach, and lift up to 30 pounds. Working Environment May work in hazardous conditions associated with an emergency event (e.g., inclement weather). Compensation & Benefits We provide competitive compensation, generous benefits and perks for all eligible employees including: Pay Rate: $19.25/hr. (increases to $19.50/hr. after successful completion of introductory period) 403(b) retirement plan and matching retirement plan with an outstanding employer match Considerable paid time off, including annual leave, sick leave, and holidays Discounts for staff in The Huntington Store and restaurants Free admission to various museums and cultural institutions Free passes each month to welcome family and friends to visit the grounds The Application Process Please submit a cover letter and CV/resume as a single PDF attachment. You will have the opportunity to submit additional documents on the “My Experience” section of the application. #J-18808-Ljbffr The Huntington Group