Night Auditor / Guest Service Representative

DESCRIPTION

Night Auditor / Guest Service Representative - Hampton Inn Gulfport (Opening April 2026)

Location: 400 Beach Blvd, Gulfport, Mississippi, 39507

Company: A&R Group

Job Type: Full-time & Part-time | Hourly, Non-Exempt

NOW HIRING: NIGHT AUDITOR / GUEST SERVICE REPRESENTATIVE

Hampton Inn - Gulfport, Mississippi Grand Opening April 2026 | Join the Opening Team of a Brand-New Hilton Property

A&R Group is preparing to open the new Hampton Inn Gulfport in April 2026, and we are seeking dependable, detail-oriented Night Auditors / Guest Service Representatives to support overnight operations and ensure a smooth, welcoming experience for all guests. This role is essential to hotel security, guest satisfaction, and the accurate completion of the nightly audit.

Both full-time and part-time positions are available.

Role Overview

The Night Auditor/GSR oversees front desk operations during overnight hours, provides exceptional guest service, and completes the nightly audit according to Hilton and A&R standards. This position also supports breakfast setup and assists other departments as needed.

Key Responsibilities

• Greet, check in, and check out guests with professionalism and efficiency
• Provide excellent customer service, answer phone calls, and assist with guest inquiries
• Make same-day and future reservations; block rooms based on guest needs and availability
• Pre-register group arrivals, prepare key packets, and organize arrival materials
• Register guests, verify payment methods, and ensure accurate documentation
• Enter credit card and ID information securely into the property management system
• Anticipate guest needs and respond promptly and courteously
• Address and resolve guest complaints to ensure satisfaction
• Document guest requests and communicate follow-up needs to appropriate departments
• Complete nightly audit tasks according to brand and company standards
• Prepare and submit required nightly reports to corporate staff
• Assist with breakfast setup during early morning hours
• Support other departments as needed, including Housekeeping, Laundry, and events
• Maintain cleanliness of the front desk and back office areas
• Handle Lost & Found items according to policy
• Protect confidentiality of company information and guest data
• Uphold all Hilton brand standards, A&R policies, and safety procedures
• Serve as a Brand Ambassador for A&R Group's culture, mission, and values
• Perform other duties as assigned

Qualifications

• Previous hospitality experience preferred but not required
• Intermediate computer proficiency, including Microsoft Office
• Must be available to work overnight shifts, including weekends and holidays as needed
• High energy, self-motivated, and able to work independently
• Strong customer-service and communication skills
• Ability to work in a fast-paced, high-pressure environment
• Strong problem-solving skills and ability to manage multiple priorities
• Dependable, adaptable, and results-driven
• Passion for delivering exceptional guest service
• Ability to stand, walk, bend, and move throughout the hotel for extended periods
• Ability to lift up to 25 lbs. and perform repetitive arm and hand movements
• Professional, ethical, and a strong team player
• Quick learner with strong attention to detail

Working Conditions

• Frequent standing, walking, bending, and lifting
• Repetitive movements of shoulders, elbows, and hands
• Ability to push, pull, and carry moderate weight
• Overnight schedule with early-morning responsibilities

Why Join A&R Group?

• Be part of the opening team for a brand-new Hampton Inn
• Supportive leadership and a people-focused culture
• Opportunities for growth within a rapidly expanding hospitality company
• Competitive pay and benefits

Please submit your resume and indicate whether you are seeking full-time , part-time , or either .

REQUIREMENTS

A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.