Client Service Representative

Join VCSG's Customer Service Team!

Veterinary Care & Specialty Group (VCSG) is Chattanooga's largest multi-specialty and emergency hospital, where compassionate care meets cutting-edge medicine. At VCSG, we are committed to providing exceptional specialty and emergency care while fostering a supportive and collaborative team environment. We believe that excellence in patient care starts with a workplace where professionals feel valued, empowered, and inspired to growbecause when our team thrives, so do our patients.

As a Client Service Representative (CSR) in our emergency and specialty veterinary hospital, you will be the first point of contact for pet owners during some of their most stressful and emotional moments. You will play a critical role in triaging calls, managing patient intake and discharge, and supporting both the veterinary team and clients with compassion, efficiency, and professionalism.

This position requires a Friday through Monday 8am to 5pm schedule.

Key Responsibilities:

• Greet clients and patients with empathy, urgency, and professionalism.
• Triage incoming calls and determine appropriate response based on emergency protocols.
• Gather and verify client and patient information; ensure accurate and timely data entry.
• Manage emotionally charged situations with compassion and clarity.
• Process payments, estimates, invoices, and medical records.
• Maintain cleanliness and order in the reception and lobby areas.
• Act as a liaison between the veterinary team and clients

Requirements:

• High school diploma or equivalent required.
• Available to work evenings, weekends and some holidays
• Ability to stay calm, focused, and compassionate during emergency situations.
• Excellent communication and interpersonal skills, especially under pressure.
• Comfortable working in a fast-paced, emotionally charged environment with sick or injured animals.

Preferred Qualifications:

• Prior experience in a veterinary, emergency, or medical reception environment
• Familiarity with veterinary terminology and emergency triage protocols
• Proficiency with veterinary software (Instinct)

Work in a diverse and supportive environment: We offer a supportive environment that fosters personal and professional development, along with benefits that prioritize wellness and growth.

Great Location: Located in the up-and-coming Southside Neighborhood in Chattanooga at the base of Lookout Mountain. Our hospital is located perfectly next to the beautiful Tennessee River Park and the new baseball stadium opening soon and close to various restaurants, breweries, and entertainment venues.

Generous Benefits:

• Free Employee Assistance Program with mental health & financial wellness resources
• Generous employee pet care discount
• Competitive hourly pay and shift differentials for nights and weekends
• Medical, Dental, Vision, & Life Insurance
• 120 hours annual paid time off and floating holiday time

Submit your application and cover letter today to join our mission of delivering compassionate, cutting-edge veterinary care.

VCSG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.