Sales Development Representative (SDR)

We’re Looking for Passionate, Creative People to Join Our Team Location: Millersville, MD Job Id: 265 # of Openings: 1 CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries. Our Purpose: To create a better human experience through technology Our Mission: We empower businesses with the tools to transform conversations into an advantage Our Vision: We revolutionize the ways in which people and businesses connect What do we do? We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations. We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics. We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world. We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact. Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. Who are we hiring (and what will they do)? We are looking for a Sales Development Representative (SDR) to join our team. Responsibilities Drive pipeline growth by generating and qualifying leads through a mix of inbound follow-up and targeted outbound outreach, ensuring a steady flow of high-quality prospects for the sales team. Establish engagement with prospects early in their decision making process and buyer journey to understand business needs, identify pain points, and assess overall fit—ultimately ensuring only qualified opportunities advance through the sales process. Partner with Account Executives, Enterprise, and Partnerships to support territory strategy, accelerate sales cycles, and ensure handoffs are timely and positioned for success. Act as a student of the CTM platform and its ecosystem, regularly participating in training sessions, staying informed on product updates and understanding how market trends impact client use cases. Become an expert in our current verticals, focusing on how each industry leverages our platform to solve their own challenges and drive value. Research and analyze new industry verticals for expansion by identifying trends, potential use cases, and strategic opportunities to help inform go-to-market efforts. Serve as the initial contact, establish a strong foundation for a positive customer experience. Work with our Marketing team to help optimize market trends and customer feedback, with the goal to increase website traffic. Partner with our experienced Account Executives to help fill their pipeline and develop your skills. Assist the sales team within the Salesforce environment, and use Google Sheets to support our Business Analyst in retrieving needed metrics and reporting. Demonstrate CTM’s values and deepen relationships through multiple touch-points in the sales cycle to include email, phone, Go-To Meeting, networking events, and handwritten notes. Skills & Qualifications Bachelor’s degree in Business, Communications, Marketing, Public Relations, or a related field from an accredited college or university preferred. 2+ years of experience in marketing, business development, or sales—ideally within a fast-paced SaaS, professional services, or multi-office organization. Strong interpersonal skills with excellent written and verbal communication. Self-starter with a collaborative mindset, able to thrive in a fast-moving, deadline-driven environment. Detail-oriented with strong proofreading, editing, and organizational skills. Proven ability to manage multiple projects and shifting priorities while maintaining a positive, solutions-focused attitude. Experience with CRM platforms (e.g., Salesforce, HubSpot, or InterAction) is a plus. Proficient in Google Suite; bonus if comfortable with tools like Apollo, LinkedIn Sales Navigator, or similar prospecting platforms. What You Get in Return The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role. When we win, you win— we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals. We pay out earned commissions on a quarterly basis. We give out annual merit increases to team members who meet our expectations. We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays. Generous Paid‑Time‑Off policy that allows employees to accrue up to 30 days per year, depending upon tenure. 2 work‑from‑anywhere weeks per year, with additional weeks earned with tenure. 8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure. 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes. 401(k) Plan with per‑pay employer matching up to 5%, with immediate vesting. Medical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre‑tax account options, which can be used to pay for health‑related expenses. We even offer an employer match for the HSA plan. Up to 4 weeks of paid parental leave, depending on tenure. Free basic life insurance and AD&D coverage equal to your annual base salary. Free short‑term disability coverage at 100% of salary after being employed for 6 months. Free access to a wide range of health and well‑being information and services such as telephonic counseling, legal advice, and will preparation. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action #J-18808-Ljbffr CallTrackingMetrics