Certified Medical Assistant

Job Title: Medical AssistantJob Description

This role provides hands-on clinical and administrative support in a family medicine setting, focusing on patient intake, clinical preparation, and coordination of care. The Medical Assistant works closely with providers and the care team to ensure efficient patient flow, accurate documentation, and a high standard of patient service in a learning-focused environment.

Responsibilities

• Perform patient intake by obtaining and documenting vital signs, chief complaint, medication list, allergy list, and smoking status, and prepare patients for their visit.

• Prepare exam rooms for patient visits by ensuring they are clean, organized, and fully stocked with necessary supplies and equipment.

• Sterilize instruments after use and maintain medical equipment according to established protocols.

• Document all clinical interventions accurately and promptly in the electronic medical record.

• Review patient charts for completeness, including test results and information required for billing and follow-up.

• Review upcoming appointments and scan for additional medical record information needed for the visit.

• Obtain medical records from other physician offices, hospitals, laboratories, emergency departments, and radiology departments prior to patient visits as needed.

• Complete all assigned tasks in the electronic system, including responding to patient messages, processing prescription refills, communicating lab results, coordinating referrals, working with home health agencies, handling medication prior authorizations, and managing patient forms and physician follow-up.

• Ensure all daily tasks are reviewed, addressed, and appropriately closed before the end of each business day.

• Support the Patient Centered Medical Home model by administering and collecting patient satisfaction surveys.

• Contact patients between visits to assess medical status, reinforce care plans, and evaluate medication adherence.

• Follow established protocols related to infection control, environmental safety, and patient confidentiality.

• Complete required annual recertifications, including OSHA, compliance, respiratory fit testing, and IT policy training.

• Maintain current CPR certification and Medical Assistant certification.

• Provide coverage for other clinical staff during vacations, illness, or other absences, as needed.

• Perform additional duties as assigned by physicians or supervisors to support smooth clinic operations.

Essential Skills

• Certified or Registered Medical Assistant credential.

• Experience in triage, including taking and recording vital signs.

• Current Basic Life Support (BLS) certification.

• Proficiency using electronic medical records (EMR).

• Strong customer service skills with a patient-centered approach.

• Experience in a family medicine or primary care setting.

• Ability to manage multiple tasks and complete all daily responsibilities before the close of business.

• Knowledge of infection control practices, environmental safety procedures, and patient confidentiality requirements.

Additional Skills & Qualifications

• 1+ year of medical assistant experience preferred.

• Experience using Allscripts electronic medical record system.

• Familiarity with coordinating medical records from external providers, hospitals, labs, and radiology departments.

• Experience handling prescription refills, lab results, referrals, home health coordination, and medication prior authorizations.

• Comfort working within a Patient Centered Medical Home model, including patient outreach and satisfaction surveys.

• Commitment to ongoing professional development, including completion of annual OSHA, compliance, respiratory fit testing, IT policy training, and maintenance of CPR and MA certifications.

Work Environment

This position is based in a family medicine department within a learning-focused healthcare facility. The schedule follows a Monday through Friday, 8:00 a.m. to 5:00 p.m. shift with a 30-minute lunch break. The environment offers exposure to a wide variety of illnesses and treatments, providing Medical Assistants with opportunities to expand their clinical skills and knowledge. The team emphasizes professional growth, with managers and providers fostering an atmosphere that supports learning and development. Daily work involves frequent use of an electronic medical record system, including Allscripts, as well as routine handling of clinical equipment and sterilization processes. The setting is fast-paced and collaborative, with a strong focus on patient-centered care, teamwork, and adherence to safety and confidentiality protocols.

Job Type & Location

This is a Contract to Hire position based out of Norfolk, VA.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norfolk,VA.

Application Deadline

This position is anticipated to close on Jun 18, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.