Hourly Assistant Manager

Hourly Assistant Manager

5701 Western Ave, Knoxville, TN

Summary: The Hourly Assistant General Manager supports the day to day operations of the assigned restaurant, including: sales building, inventory and labor controls, quality of product and service and sanitation at the direction of the Restaurant General Manager. The Store Assistant General Manager supports activities related to the associates, ensuring their ability to perform as a team and achieve the goals for the restaurant and the brand. In addition, this position is focused on continually developing the skills needed to become a Restaurant General Manager.

Competencies: Complex problem-solving skills Sound judgment and decision making Time and Financial Resource Management Ability to lead with respect and integrity Detail-oriented and organized The ability to lead a team and function within a team Strong interpersonal and communication skills, both verbal and written Maintaining a high performance and accountable culture Ability to motivate and empower a team to deliver the best Possess strong change management skills Self-driven and flexible Microsoft Office Suite proficiency

Essential Job Functions: Support the Restaurant General Manager with the responsibility and management of all associates Maintain a high energy attitude to motivate associates and satisfy guest needs. Ensures food, beverage and service quality meet or exceed standards. Recruit, interview, hire and conduct performance appraisals for associates. Responsible for assisting with development and succession planning for associates. Provide disciplinary action for associates and terminations, when applicable. Performing any or all of the following duties, as directed by the Restaurant General Manager: preparation and submission of all required paperwork, all cash handling procedures are followed, restaurant assets are maintained and controlled, inventories of food/beverage and small wares are controlled, compliance with all local, state and federal laws, as well as compliance with all company policies. Ensures a safe working and customer experience environment by facilitating safe working behaviors for all associates. Other duties, as needed.

Succession Planning This position is designed to be a developmental role for those associates desiring a position as Restaurant General Manager in the future. This position provides the SAM with the opportunity to develop the skills needed for promotion. SAMs who decline an offer of promotion to Restaurant General Manager more than three (3) times may be subject to demotion.

General Conditions and Physical Demands 50+ hours per week (days and hours dependent on business needs, therefore flexibility is required to address urgent matters, as needed) Lift, move or carry up to 75 pounds Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl. Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking

Travel Occasional travel for off-site meetings

Required Education and Experience High School Diploma or equivalent Has a minimum of six (6) months as a Shift Manager or one (1) year in a leadership role in the restaurant, hospitality or retail industry, with responsibility for direct reports.