Store Associate

Job Description

Job Description

Help outfit the police officers, firefighters, and EMS professionals who protect our communities — as part of a tight-knit team that has your back.

WHY YOU'LL LOVE WORKING HERE

- Work that matters. The people you serve do demanding, important jobs. You help make sure they're equipped to do them safely.

- A real team. We're family-owned and tight-knit. You'll be known by name, your ideas will be heard, and people look out for each other.

- Room to grow. We promote from within. Strong associates can move up to Lead / Keyholder and on to Store Manager.

- A schedule you can plan your life around. Our store is open Monday–Friday 9–5 and Saturday 10–2 — no late nights, and Saturdays are just a short 4-hour shift.

- We actually train you. You won't be thrown in the deep end. We invest in hands-on training and support so you can succeed.

- Competitive pay & benefits. $18–$22/hour depending on experience, plus health insurance for full-time team members, a 401(k) with company match, paid time off, and an employee discount on the gear we carry.

ABOUT FIRST DEFENSE SUPPLY

Family-owned since 1990, First Defense Supply is a leading provider of name-brand uniforms, badges, duty gear, and tactical equipment for police, fire, rescue, and EMS professionals. We serve customers across Massachusetts and beyond from our stores in Fitchburg and Taunton.

WHAT YOU'LL DO

- Take care of customers. Welcome people warmly, understand what they need, and help them find the right gear and the right fit.

- Be the product expert. Learn our lines so you can confidently recommend the best solution for each customer.

- Keep the store sharp. Help with displays, restocking, and keeping the floor organized and well-presented.

- Handle sales & checkout. Process transactions accurately at the register and let customers know about current promotions.

- Fulfill orders accurately. Pick, pack, and check orders for accuracy and quality before they go out the door.

- Manage inventory. Track stock levels, restock, and help keep storage areas labeled and easy to navigate.

- Pitch in as a team. Communicate openly, cross-train on different tasks, and help wherever the day takes you.

WHAT WE'RE LOOKING FOR

Must-haves:

- A friendly, customer-first attitude and clear communication.

- Dependability — you show up, on time, ready to help.

- Comfort with a register and basic computer/inventory systems.

- Able to stand for extended periods and lift up to 40 lbs.

- Availability for a set weekly schedule, including a short Saturday shift.

Nice-to-haves (not required):

- Prior retail, sales, customer service, or warehouse experience.

- An interest in the public safety, uniform, or tactical gear world.

Don't check every box? If you're great with people and dependable, we'd still like to hear from you.

PAY & BENEFITS

- Pay: $18.00–$22.00 per hour, based on experience.

- Health insurance for eligible full-time employees.

- 401(k) retirement plan with company match.

- Paid time off and paid holidays.

- Employee discount on company products.

- A clear path to advance into Lead / Keyholder and Store Manager roles.

EQUAL OPPORTUNITY EMPLOYER

First Defense Supply is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Family-owned since 1990, First Defense Supply is a leading provider of name-brand uniforms, badges, duty gear, and tactical equipment for police, fire, rescue, and EMS professionals. We serve customers across Massachusetts and beyond from our stores in Fitchburg and Taunton.

Company Description

Family-owned since 1990, First Defense Supply is a leading provider of name-brand uniforms, badges, duty gear, and tactical equipment for police, fire, rescue, and EMS professionals. We serve customers across Massachusetts and beyond from our stores in Fitchburg and Taunton.