HR Operations Associate

Job Description

Job Description

  ABOUT THE OPPORTUNITY
Emplova is a boutique professional employer organization (PEO) that specializes in providing white-glove concierge level service to clients across the USA.  We are dedicated to helping companies grow and prosper by providing access to better employee benefits, simplified payroll administration, outstanding HR expertise, extraordinary service, compliance requirements, and advanced HR infrastructure all tailored to the unique needs of their business.

GENERAL RESPONSIBILITIES
The critical role of HR Operations Associate supports both internal operations and external client success efforts by providing as-needed support to the Client Success team.  Duties may include but are not limited to:

• Monitor and respond to inquiries received in the Emplova Employee Inbox promptly and professionally, providing assistance or redirecting messages to appropriate team members as needed, ensuring timely resolution of employee concerns and inquiries.
• Manage administrative tasks such as scheduling meetings, ordering supplies, and handling mail sorting, scanning, and distribution efforts.
• Support the client digital onboarding process for their new hires through PrismHR.
• Assist in addressing basic payroll inquiries.
• Assist in enrolling new employees in benefit programs through PrismHR, processing electronic benefit changes, and providing basic benefits-related support.
• Manage employee records electronically within PrismHR, ensuring data accuracy, confidentiality, and compliance with digital recordkeeping policies.
• Assist in scheduling compliance training sessions through vendor portal, tracking online attendance, and facilitating employee access to digital training materials.
• Generate basic digital reports on HR metrics and KPIs using PrismHR's reporting features, providing support for data analysis and decision-making.
• Engage in learning opportunities to enhance skills and contribute to process improvement initiatives within PrismHR and other platforms used by EMPLOVA.

QUALIFICATIONS
The ideal candidate for the HR Operations Associate position will possess a combination of specific qualities, skills, and experience that align with the demands of a thriving service organization, such as:

1. Be hard-working and driven: The candidate should demonstrate a strong work ethic and be highly motivated to excel in their responsibilities. This includes having a proactive attitude, taking initiative, and being committed to meeting deadlines.
2. Be independent and self-sufficient: The ideal candidate should be capable of managing their workload, prioritizing tasks, and making independent decisions when necessary.
3. Be a team player: Collaboration and effective communication are crucial skills required.  The ideal candidate should have excellent interpersonal skills and be able to work seamlessly with colleagues and clients.
4. Have HR knowledge, skills, and prior experience: The candidate should possess a basic foundation of HR knowledge and skills. Familiarity with Prism HRIS software is beneficial. Experience or education in human resources is preferred, although entry-level candidates with a keen interest in the field may also be considered.
5. Take initiative and possess problem-solving skills: The ideal candidate will demonstrate the ability to analyze situations, think critically, and offer innovative solutions to HR-related issues.
6. Be organized and possess multitasking skills: The HR assistant will likely encounter various responsibilities simultaneously, such as client onboarding, employee benefits administration, payroll, and leave administration. The ability to multitask, prioritize, and manage time effectively is essential.
7. Able to adapt and be flexible: The ideal candidate should be adaptable to dynamic work environments and be comfortable with taking on new responsibilities as the need arises. They should also have the flexibility to manage multiple projects simultaneously.

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