Director of Patient Care Services

Employment Type:

Full time

Shift:

Day Shift

Description:

The Nurse Leader (NL) is a licensed registered nurse (RN) accountable for leading, managing & advancing people, processes & / or programs that support direct or indirect patient care. The NL promotes & advocates for patients, nurses / colleagues & the practice of nursing as defined by clinical area (s) of expertise & assignment.

FUNCTIONAL ROLE

Provides operations & / or optimization leadership focus; Directs clinical specialty (patient-facing) department(s) / area(s) or specialty non-clinical (non-patient facing) department(s) / area(s); May provide leadership & direction through managers; Balances between staff leadership, broader organizational direction & administration; Accountable for the performance, regulatory readiness & results of a single large, strategic area / related disciplines or multiple small to medium-sized departments / areas / clinics in a small to medium-sized single functional domain within a limited geography.

ESSENTIAL FUNCTIONS

• Our Trinity Health Culture: Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions.

• Professional Nursing Practice: Acts independently & appropriately within license, scope of knowledge & experience in practice area. Supports safety by adhering to standards & acting as a champion role model. Accountable for personal learning & development by participating in knowledge, skill & competency enhancing activities.

• Professional Nursing Process: Knows, understands, incorporates & demonstrates (document, teach, coordinate, advocate) standard elements of professional practice: Assess, Diagnose, Outcomes Identification / Solutions, Plan, Implement, Evaluate (ANA); Participates in the development of clinical standards that are collaborative, collegial & supported by current & relevant evidence-based practices, science, trends & data (clinical & administrative) & patient care (AONL).

• Professional Leadership Practice: Inspires team to embrace the organization’s Mission, Values & Vision; Cultivates excellence by supporting growth & development of team; Advocates for continuous development with focus on mentoring & succession planning; Engages & fosters transpersonal teaching & learning in the context of the caring relationship; Embraces & encourages humanistic-altruistic values & behaviors; Advances nurses & others in the provision of quality-focused, patient-centered & relationship-based healthcare; Utilizes transformational leadership principles (Magnet); Leads team effectively through change, recognizing reach beyond nursing to include broader healthcare implications; Embraces ideas & cultural differences while managing complex or competing priorities; Enhances a culturally proficient work team through respect, dialogue & inclusion.

• Professional Leadership Process: Provides leadership & retains accountability for delegation, choices, decisions & outcomes; Collaborates with key stakeholders & contributes to quality & improvement practices; Empowers staff to creatively problem-solve through the caring process (Caritas); Enhances an environment that prioritizes patient & colleague safety utilizing established & evidence-based practices, tools, methodologies; Drives effective patient, process, performance & stewardship / financial outcomes as measured by established metrics & trended data; Exhibits agility & willingness to take on new & additional responsibilities.

• Environment of Care: Facilitates a healing environment, reverentially encouraging and supporting basic needs as sacred acts, sustaining human dignity; Practices in an environmentally safe, professional manner; Values & advocates for the patient’s cultural beliefs & faith; Monitors & initiates corrections or evidence-based practices; Promotes optimum physical & psychological behaviors; Influences effective, judicious & financially responsible use of resources (people, equipment, supplies, materials).

• Colleague Experience & Well-being: Fosters a continuous learning & development environment; stimulates & adopts innovative practices; Cultivates caring by encouraging a work environment that is respectful of colleague well-being; Understands & embraces change through the active encouragement of innovation & provisioning teams with tools & resources necessary for successful transformation; Leads others through change process.

• Compassion & Communication: Incorporates colleague well-being dimensions throughout the colleague experience as an essential component of leading nursing practices; Actively participates in building community by fostering trusting relationships; Visible and accessible to the team; Facilitates development of interpersonal relationships & use of effective & respectful written, verbal & nonverbal communications; Demonstrates authentic listening by forgiving & accepting positive & negative feelings; Encourages & models communication that respects diversity & divergent opinions; Employs communication strategies that shows the value of patient & family participation in care.

• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

• Performs other duties as needed.

LEADERSHIP COMPETENCIES

As a MercyOne Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:

Mission Statement: We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values:

• Reverence : We honor the sacredness and dignity of every person.

• Commitment to Those who are Poor : We stand with and serve those who are poor, especially those most vulnerable.

• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.

• Justice: We foster right relationships to promote the common good, including sustainability of Earth.

• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

• Integrity : We are faithful to those we say we are.

MINIMUM QUALIFICATIONS

• Graduation from an accredited school of nursing and bachelor’s degree is required.

• Master’s degree is required within five (5) years of hire, with continuous enrollment in a relevant graduate program documented.

• Current Iowa RN license, (MercyOne Genesis, excluding Aledo and DeWitt, - current Registered Nurse (RN) license in either Iowa or Illinois is required at the time of hire. A secondary RN license for the other state must be obtained within 12 months of the hire date.)

• Three (3) to five (5) years of clinical nursing experience is required.

• Relevant supervisory experience required.

• Basic Life Support (BLS) is required within three (3) months of hire.

• Proof of completion of Mandatory Reporter for both Child and Dependent Adult Abuse training is required within six (6) months of hire.

• Specialty practice certification is preferred.

• Must be comfortable operating in a collaborative, shared leadership environment.

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran