Loan Operations Specialist I

Job Title

Responsible for maintenance and support duties for all commercial and consumer loans. Role requires a collaborative team player that utilizes strong relationship management, customer service, and communication skills while completing duties that include maintenance and customer service for commercial and consumer loans.

Primary Responsibilities

• Perform routine loan maintenance and servicing functions for commercial and consumer loan accounts.
• Process customer requests including initiating and waiving fees, fixing bills, researching payments, reversing payments, and ordering coupon books.
• Set up and maintain ACH and AFT transactions and process ACH/NSF returns.
• Process outgoing wires for advances on loans.
• Process loan payoffs not requiring escrow, create customer payoff letters, and assist with related account maintenance.
• Complete UCC searches and file UCC financing statements.
• File new notes, pull paid notes, and release titles for the Rockford market.
• Record consumer mortgage documents and prepare mortgage releases.
• Conduct consumer loan reviews and assist with loan documentation maintenance.
• Process appraisal invoices and maintain supporting records.
• Generate and distribute ELT title notifications.
• Freeze maturing Home Equity Lines of Credit (HELOCs) in accordance with policy and procedures.
• Complete monthly reporting functions, including VSI reporting and other assigned operational reports.
• Provide prompt, professional service to internal and external customers while researching and resolving loan servicing inquiries.
• Maintain accurate records and ensure timely completion of assigned loan operations tasks.
• Manage and/or participate in special projects, as needed.
• Ensure compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations including Bank Secrecy Act and Anti Money Laundering to assist management in monitoring for suspicious activity, money laundering, or other illegal customer activity.

Competencies

Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Teamwork Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Quality Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services

Dependability Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Technical: Basic working knowledge of core processing systems (Jack Henry CIF 20/20),ACCU Systems, SharePoint, Nitro, Teams and Microsoft Office 365.

Position Performance Standards

Timeliness in the completion of the daily assigned tasks by the department to ensure regulatory and operational standards are achieved.

Performs maintenance accurately and efficiently

Performance Weightings

40% Competencies

60% Position Performance Standards and Personal Goals

Qualifications

High school diploma or general education degree (GED); Associates degree preferred. Minimum 2 years banking experience. Prefer 1-2 years Loan Operations experience.

Physical Demands and Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Foresight Financial Group