Field Service Technician

Responsibilities Provide phone and in-person technical support for users, addressing issues related toWin11, O365 applications, desktops, laptopsand Mobile devices. Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation. Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment. CiscoNetwork Infrastructure knowledge includingrouters, switches, IPS circuits, MDFs/IDFs. Experience with network monitoring tools such asSolarwinds. Experience supportingOffice space, Sales, Delivery, Productionand WarehouseWMSfunctions. Document support requests and resolutions using ServiceNow. Install, configure, and troubleshoot MicrosoftWin11systems,Samsungphones, Appleiphones,ipads,Office 365 applicationsandclientspecific software. ManagemobileIT asset deploymentand retrievalutilizing Mobile Device Management(MDM)software(AirWatch / Knox Portal),including laptops/desktopsduring employee onboarding and offboarding. Experience with provisioning OKTAMulti-FactorAuthentication (MFA) solutions. Participate in after-hoursP1 and P2support as needed. Provide Audio/Visual (A/V) support for meetings, conferences, and briefings. Assist withprojectdeployments, imaging,configuringand provisioningIT assetsandvendor management. Software distributionand installation. Maintain IT asset management, tracking, and inventory control. Technicians may be required to work out of their personal vehicles. In this instance they are required to keep accurate records for mileage re-imbursement. Technicians must also keep their vehicle properly maintained which includes cleanliness and regular maintenance. Technicians are also required to maintain a clean motor vehicle record. Qualifications US citizen or Lawful Permanent Resident. 2 yearAA/AAS degreeor equivalent. 2-4years of experience in ITsupporting clients on-site/remotein anenterprisecorporate environment. Proficiency in troubleshooting laptops, desktops,networkprinters, and other peripherals. Strong knowledge of Microsoft O365applications and client-specific software. Familiarity with Active Directory,PXE imaging,Workstation Windows11. Experience with remote desktop connectivity tools such as MicrosoftSCCM,RDP,RDC,Taniumor other Remote Assistanceutilities. Basic understanding of network protocols, including TCP/IP and wireless connections. Audio/Visual (A/V)supportexperience a plus. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Stronganalyticalproblem-solving skills and attention to detail. Physical Requirements Must be able to lift up to 40lbs. Must be able to stand or walk for extended periods of time. Must be able to walk up and down stairs or ramps. Must be able to kneel and work under desks or in confined spaces. Soft Skills Dependability and proactive work ethic. Ability to work with strong personalities and meet customer expectations. Coachable and responsive to feedback from leadership. Team player with a positive attitude #J-18808-Ljbffr Pomeroy