Route Support Merchandiser

A Taste of Who We Are:

Backed by a tireless commitment to high quality innovative culinary offerings and unparalleled client and guest services Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine the industrys source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Exceptional We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality We are tirelessly committed to providing the highest quality food beverages and service by anticipating our guests needs so they can count on memorable experiences every time.

Collaboration We prioritize working together with a shared vision and effective & transparent communication we unite as one team to achieve remarkable experiences.

Responsibility we hold ourselves accountable to be there for our team and clients to deliver what we say we will when we say we will and check in on progress along the way.

Innovation We are forward-thinkers always looking for new processes technologies and techniques to increase efficiencies and scalability to improve our services.

The Experience Youll Create:

As a Route Support Merchandiser you will support our Route Manager by filling in for Route Merchandisers assisting with data entry and field implementations and enhancing customer service through constructive feedback. You will identify training needs among drivers and communicate observations to your supervisor ensuring smooth operations on the road and in-house.

• Route Coverage: Provide coverage and support for OCS Route Merchandisers as needed. Coordinate and schedule delivery orders to ensure timely and accurate service and monitor route performance to identify opportunities for improvement while recognizing effective practices. Ensure all delivery orders are completed accurately and properly recorded as delivered.
• Operations Support: Provide coverage for the Route Manager by supporting daily operational coordination and execution. Assist with operational planning and task prioritization to support overall efficiency and consistency within the operations.
• Delivery & Inventory Management: Ensure Route Drivers are fully equipped with the correct products and supplies for assigned routes. Load trucks according to delivery schedules and order requirements manage delivery order changes and review and reconcile truck inventories to maintain accuracy and accountability.
• Machine Management: Support new machine installations by coordinating initial product orders and installing nonplumbed brewers and coolers at customer locations. Manage product returns from the field notify Route Managers of idle or underperforming accounts and assist with seasonal or final product adjustments to ensure smooth account transitions.
• Training & Support: Train Route Merchandisers on operational standards and procedures reinforce compliance expectations and provide support for ongoing performance issues as needed.
• Customer Feedback & Issue Resolution: Interact professionally with customers during route coverage to gather feedback and relay information to appropriate internal teams. Respond to customer issues promptly by conducting onsite followups when necessary and communicating clearly to ensure timely resolution.
• Machine Cleanliness: Inspect and maintain cleanliness standards for all machines in the field to ensure professionalism and customer satisfaction.
• Professional Standards: Ensure Route Merchandisers maintain a professional appearance and follow established uniform and professional appearance guidelines.
• Safety & Compliance: Promote and model a clean safe work environment while remaining knowledgeable of and compliant with current operational processes and procedures.
• Communication: Communicate promptly with Account Managers Route Managers and leadership regarding critical issues that may impact account retention or present potential business risk.
• Special Projects: Complete special projects and additional assignments as directed by the leadership team.

Ingredients for Thriving:

• High School Diploma or GED and a valid drivers license with a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check.
• Chauffeurs license (where required)
• Prior experience in delivery route driving merchandising or customer service preferred.
• Strong communication and customer service skills with the ability to read speak and understand English.
• Proficient with computers iPads GPS technology and basic inventory systems; ability to operate box trucks preferred.
• Ability to operate pallet jacks (if applicable to your region)
• Resultsoriented adaptable and able to balance business needs with customer requests; demonstrates consistent followthrough and quickly applies new information.
• Detailoriented professional and comfortable working in structured environments with routine tasks; able to follow written and verbal instructions.
• Strong visual merchandising abilities and commitment to maintaining a clean organized and welcoming product presentation.

Savor the Benefits:

We offer a range of benefits for eligibles team members including:

• Health Coverage Medical Dental and Vision
• Voluntary Life/AD&D Short-Term and Long-Term Disability Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

To see a summary of current benefits please visit ]]>