National Leasing Specialist I

Kirkland , Washington Permanent Jan 26, 2026 National Leasing Specialist I Location: On-Site – 5 Days/Week Employment Type: Full-Time, Permanent Schedule: Monday–Friday FLSA Status: Non-Exempt Position Summary The National Leasing Specialist I is an entry-level, customer-facing role within a high-volume contact center environment. This position plays a key role in guiding prospective residents through the leasing journey by handling inbound inquiries, scheduling tours, conducting virtual tours, and providing exceptional customer service across multiple communication channels. This is a fully on-site role, ideal for someone who thrives in a fast-paced, team-oriented environment and enjoys building connections with customers. The ideal candidate is detail-oriented, professional, reliable, and motivated to grow within the property management or customer experience field. Key Responsibilities Answer incoming calls from prospective residents and convert inquiries into scheduled in-person or virtual tours Deliver outstanding customer service while providing accurate and engaging information Conduct virtual tours with professionalism, energy, and enthusiasm Respond to inquiries via phone, chat, text, and CRM platforms Maintain accurate and detailed guest records within Yardi CRM Ensure all prospect interactions are documented clearly for seamless handoff to onsite teams Follow up with prospects and properties to confirm availability, specials, and next steps Collaborate with internal teams to ensure smooth communication and scheduling Participate in team meetings, coaching, and training sessions Demonstrate strong time management and attention to detail in a high-volume environment Maintain professionalism while handling sensitive or time-sensitive situations Adhere to company policies, procedures, and customer service standards Qualifications Customer service experience required Call center or leasing experience strongly preferred Strong verbal and written communication skills Comfortable handling high call volume (50–60 calls/day) Detail-oriented with strong organizational skills Ability to multitask and work across multiple systems simultaneously Experience with CRM systems (Yardi preferred) Proficient in Microsoft Office (Outlook, Word, Excel) Ability to adapt quickly in a fast-paced environment Professional demeanor with strong problem-solving skills Ability to work independently and as part of a team Work Requirements Ability to sit for extended periods and work at a computer workstation Flexibility to work outside standard hours when needed Reliable attendance and professional appearance required Salary: $45,000–$55,000 annually (based on experience) Benefits Include: Medical, dental, and vision insurance 401(k) or retirement plan Paid time off and holidays Growth and advancement opportunities NY Headquarters 1430 Broadway, 13th Floor New York, New York 10018 Read our funny (sometimes scary) recruiting tales. Stay up to date on the latest employment news. #J-18808-Ljbffr The Bachrach Group