Surgery Concierge

Job Description

Job Description

**WE KINDLY ASK THAT APPLICANTS DO NOT CALL THE OFFICE TO INQUIRE ABOUT JOB APPLICATION STATUS. WE WILL CONTACT QUALIFIED APPLICANTS DIRECTLY. RECRUITERS AND STAFFING AGENCIES- PLEASE DO NOT CONTACT US REGARDING THIS POSTING**

Job Title: Surgery Concierge

Hourly Rate: $24-$28

Department: Front Office

Reports to: Practice Manager

Schedule: Monday-Thursday 8:30 AM to 5:00 PM, Friday 7:00 AM to 3:30PM

Location: Dana Point, Ca

Job Summary:

At Niguel Coast Oral Surgery/Dental Implants GPS, our mission is simple: replace teeth and restore confidence in one day. We are looking for a warm, polished, and highly organized Front Office Hospitalian to help create an exceptional patient experience from the moment a patient walks through our doors. This role is ideal for someone who loves hospitality, thrives in a fast-paced healthcare setting, and takes pride in keeping the front office running smoothly. You will be the first impression of our practice and a key part of making patients feel welcomed, cared for, and confident in their experience.

Duties/Responsibilities:

• Welcome patients with warmth, professionalism, and genuine care.

• Create a calm, polished, and inviting front office environment.

• Manage check-in and check-out with accuracy and efficiency.

• Support communication flow between patients, providers, and the clinical team.

• Answer calls professionally and respond to voicemails, emails, and messages in a timely manner.

• Coordinate insurance-related communication and support accurate front-end administrative flow.

• Maintain scheduling accuracy by reviewing upcoming appointments, confirming details, and helping keep the schedule organized and on track.

• Audit patient accounts and review patient notes to ensure alignment with the ledger and overall account accuracy.

• Prepare paperwork, support follow-up tasks, and maintain detailed records.

• Proactively solve problems and help protect a high-end patient experience.

• Request and support positive patient reviews and help encourage patient referrals.

• Track and support key front office KPIs tied to patient flow, responsiveness, reviews, referrals, and service performance.

What Success Looks Like in This Role

• Patients are greeted promptly and seated quickly

• The front office feels welcoming, organized, and calm

• Calls, messages, and patient questions are handled with urgency and care

• Scheduling is accurate, organized, and proactively managed

• Patient accounts, notes, and ledger details are reviewed carefully and kept aligned

• Insurance coordination is handled with professionalism and attention to detail

• Patient reviews and referrals are consistently supported through great service and follow-through

• KPIs are monitored and performance expectations are taken seriously

• Patients leave feeling informed, supported, and well taken care of

• The team can count on you to follow through, stay organized, and step in where needed

What We’re Looking For:

• High school diploma or equivalent

• Strong communication and phone etiquette

• Experience in a dental or oral surgery office preferred

• Comfort with insurance coordination, scheduling accuracy, and front office administrative responsibilities

• Strong attention to detail and confidence auditing patient accounts and notes for accuracy

• Ability to manage multiple priorities in a fast-paced environment

• A proactive mindset with strong follow-through

• Someone who takes ownership, communicates clearly, and works well with a team

Our Culture

We believe great patient care is about more than clinical excellence. It is also about consistency, personalization, and creating an experience free of worry. We are looking for someone who reflects our core values of Servant Leadership, Humility, Hospitality, Extreme Ownership, Radical Candor, Passionate Discontent, and Abundance Mindset.

If you are someone who enjoys helping people, values excellence, and wants to be part of a team that changes lives every day, we would love to meet you.

Benefits:

• Vacation Accrual

• Sick Time Accrual, with rollover

• Full benefits eligibility after 60 days (Medical, Dental, Vision, & other Voluntary Benefit Options)

• 401k with company match

• Paid Holidays