PATIENT SERVICES ASSOCIATE- NEW BETHLEHEM

divh2Patient Services Associate- New Bethlehem/h2pPerform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process./ppstrongEssential Job Functions/strong/pulliEnsure positive customer service atmosphere and interaction in reception area./liliInteract with co-workers and internal customers in a respectful and professional manner./liliProcess telephone calls and messages promptly, accurately, courteously, and efficiently./liliFollow recommended department guidelines for triage and scheduling of patients./liliProcess patient information./liliInterview and pre-register patients at the time of or prior to the visit date./liliEnter all information into the billing system per established policies and procedures./liliAccurately code visit based on diagnosis given./liliIdentify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections./liliEnter all charges/codes into billing system accurately./liliSupport financial objectives./liliMake every effort to collect payment at the time of visit./liliAccurately complete cash sheets./liliDeliver cash and cash sheets daily to appropriate place./liliAssist in maintaining/decreasing organization/departmental costs./liliFacilitate patient access to care./liliSchedule patients for appropriate intervals and provider based on protocols./liliAssist patient to access specialty care and testing per physician order where applicable by office location./liliProvide instructions and directions based on protocols and physician order./liliAssist the patient to meet insurance requirements for continued care./liliProcess referrals in a timely manner./liliCoordinate and submit necessary information to obtain timely authorizations./liliDemonstrate accountability for professional development./liliAct as a patient advocate./liliPerform effectively in the role of preceptor/mentor to new hires and/or students./liliDemonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate./liliAssist in departments compliance with preparing for annual surveys and/or other regulatory agencies./liliParticipate in continuous survey readiness for inspections and surveys./liliSupport performance improvement initiatives within the physician practice./liliAssist in data collection as directed by the manager/physician./liliIncorporate into practice performance improvement initiatives that have been implemented./liliMaintain the environment of care./liliEnsure that supplies are replenished daily./liliConsistently maintain a clean safe environment./liliCognitive ability to function and concentrate on the essential and specialty functions of the job at a high level./liliAchieves thoroughness and accuracy when accomplishing an essential or specialty function of the job./liliAbility to think and concentrate for an entire shift./liliOther duties as assigned./li/ulpstrongRequired Qualifications/strong/pulliHigh School Diploma, GED or next level of higher education./liliStrong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment./liliStrong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience./li/ulpstrongPreferred Qualifications/strong/pulliPrevious outpatient office experience. Two years experience in a medical/billing/fiscal or customer service function strongly preferred./liliMedical terminology and third-party health care coverage experience preferred./li/ulpstrongLicense, Certification Clearances/strong/pulliPA Act 34 Pennsylvania Access to Criminal History Clearance./li/ulpstrongSupervisory Responsibilities/strong/pulliThis position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department./li/ulpstrongPosition Type/Expected Hours of Work/strong/pulliRegular, consistent, on-site and timely attendance./liliIncumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.)./liliTravel may be expected locally between Independence Health locations./li/ulpstrongLean/strong/pulliActively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of ones own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Independence Healths missions, vision and values./li/ulpstrongAAP/EEO/strong/pulliIndependence Health is an Equal Opportunity Employer. It is the policy of Independence Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Independence Health will conform to the spirit as well as the letter of all applicable laws and regulations./liliAbility to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below./li/ulpstrongWork Environment/strong/ppEffective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines/p/div