Front Desk Associate

Job Description

Job Description

Do you have outstanding customer service skills and thrive in a fast-paced team environment with a high level of attention to detail and organization? We have an exciting opportunity for a Part Time Seasonal Admissions Desk Associate on our Guest Relations team at one of the top science centers in the country with 84 acres of indoor and outdoor exhibit space that includes homes for butterflies, bears, wolves and lemurs --right here in Durham.  

This is a one-of-a-kind opportunity to work in a fun-filled Museum environment, perfect for those looking to work weekends while staying connected with their community. A successful candidate has a keen interest in working with the public, works quickly, efficiently, and enthusiastically in a high-volume environment, and demonstrates flexibility for optimal learning and team support.  The seasonal position lasts for six months.  

Responsibilities

• Welcome visitors and provide them with information concerning prices, daily programs, exhibits and events to help facilitate a great experience and foster repeat visits 
• Sell admission, memberships and train tickets using online ticketing system
• Be proactive in growing the membership base by providing information about the benefits and value of membership, completing membership sales, and processing member data 
• Participate in cross-training program for other Guest Relations roles including train station ticket sales, ranger, reservations and group check-in and parking 
• Perform regular checks to ensure a clean, welcoming, friendly environment for guests 
• Manage daily monetary transactions and accurately complete closed drawer reconciliation  
• Be collaborative by assisting across the team with training, shift flexibility, and guest support   
• Other job related indoor and outdoor duties as needed 

Requirements

• Keen observation skills and desire to be proactive about visitor needs and guest environment  
• Attention to detail for accurate processing of admission, membership and ticket sales while maintaining a high standard of service 
• Strong interest in engaging children and adults of all ages through curiosity, discovery and inquiry-based learning 
• Enthusiastic and engaging attitude towards guests and team members 
• Ability to respond appropriately to emergencies with provided training 
• Ability to use or learn to use various technologies, including online ticketing system
• Able to work a flexible schedule including Saturday and Sunday plus occasional evenings, must have ability to arrive to work on time and follow a schedule 
• Physically able to be on one’s feet for up to 8 hours and travel distances of up to one mile on variable terrain  
• Valid US driver’s license  
• Able to lift up to 30 lbs. 

Desired

• Cash handling and sales experience is a plus 
• Conversational Spanish is desirable