Mission Support Specialist

Please see announcement on USAJOBS for available locations. Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Trade, Mission Readiness Directorate, Human Capital Division, HR Staffing Branch, located in the following locations: Chicago, IL; Miami, FL; Washington, DC. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above. Duties In this position you will serve as a Mission Support Specialist performing a variety of administrative research, analytical duties, and special assignments related to the mission and functions of the Office of Trade supporting U.S. Customs and Border Protection. The position starts at a salary of $70,623.00 (GS‑09, Step 1) to $111,087.00 (GS‑11, Step 10) with promotion potential to $133,142 (GS‑12 Step 10). Typical duties for this position include: Providing mission support and administrative advisory services for the Office of Trade (OT), including workforce management, human‑resources related coordination, personnel/position management, and other administrative research and planning activities that support OT’s mission and programs. Analyzing complex and often sensitive organizational issues involving the effective use of resources, application of administrative policies, and alignment of processes with OT and CBP objectives. Developing options and recommendations to improve operations, procedures, and controls. Serving as a technical advisor on substantive organizational functions and work practices, interpreting and applying applicable laws, regulations, directives, and policies, and developing or refining local procedures as needed. Planning, designing, and implementing new or modified administrative methods, workflows, and tools to enhance service delivery and program execution. Establishing and applying criteria, metrics, and timelines to evaluate the effectiveness and efficiency of administrative and mission‑support activities. Developing and delivering briefings, issuing papers, status/staff reports, and other written and oral products for senior managers and stakeholders, presenting analyses, findings, risks, and recommending courses of action, and coordinating with counterparts across CBP, other DHS components, and external partners as required. Agency Career Transition Assistance Program (CTAP) Eligibility If you have never worked for the federal government or are not CTAP/ICTAP eligible, you are not eligible for this program. To be considered well‑qualified under CTAP/ICTAP you must be rated at a minimum score of 85 for this position and submit the supporting documents listed under the Required Documents section of this announcement. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess unique talents and may not need to compete with the public for federal jobs. Refer to the links above for eligibility and required documentation. Requirements You must be a U.S. citizen to apply for this position. Male applicants born after 12/31/1959 must be registered with Selective Service. Primary U.S. residency for at least three of the last five years. All pre‑employment processes will be conducted in English. You may be required to pass a background investigation. CBP follows the DHS Drug‑Free Workplace Plan for drug testing procedures. All employees will adhere to federal ethics standards and the criminal conflict of interest statutes. CBP uses E‑Verify to confirm eligibility to work in the United States. Qualifications GS‑09 Experience: You qualify for the GS‑09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Conducting management or administrative analyses, including gathering data from multiple sources, verifying and reconciling discrepancies, researching precedents or guidance, and developing recommendations to improve processes, workflow, or resource utilization. Providing management advisory or consultative services on administrative or mission‑support issues of limited to moderate scope, such as responding to specific requests from supervisors or managers, identifying potential impacts on related functions, and recommending options or solutions. Preparing a variety of written products (e.g., reports, briefings, spreadsheets, correspondence, or presentations) and presenting information to management or staff. Education Substitution GS‑09: A master’s degree, two full years of graduate education leading to such a degree, or a J.D./LL.B. may substitute for the experience requirement at this level. GS‑11 Experience: You qualify for the GS‑11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Using standard office automation tools (e.g., Microsoft Word, Excel, PowerPoint, databases or tracking systems) to develop and maintain records, track actions, compile data, and generate reports. Analyzing issues related to the efficient and effective use of organizational resources and developing recommendations to improve procedures, workflows, or controls. Interpreting and applying laws, regulations, policies, standard operating procedures, and guidance, resolving issues where guidance is not fully specific. Coordinating with management, staff, and external stakeholders to gather information, address administrative or operational issues, and support the implementation of new or revised processes. Education Substitution GS‑11: A Ph.D. or equivalent doctoral degree, three full years of graduate education leading to such a degree, or an LL.M. may substitute for the experience requirement at this level. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. If you qualify based on education, submit a copy of your college transcript (unofficial acceptable at this time; official copies required before entry). Education must come from an accredited institution recognized by the U.S. Department of Education. Foreign education may require evaluation by a recognized agency. Additional Information Reasonable Accommodation (RA) Requests: You may request accommodation for the USA Hire Competency Based Assessments if you have a disability that interferes with assessment. Submit RA documentation prior to starting assessments. Decisions are case‑by‑case. Additional Hiring and Special Appointing Authorities: Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities may be eligible for expedited appointment. Provide supporting documentation before the closing date of this announcement. #J-18808-Ljbffr