Universal Banker II

Universal Banker II

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our core values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Universal Banker II will play a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet's culture, values, and commitment to an exceptional customer experience. You perform all responsibilities of a Universal Banker Iincluding teller operations, digital support, and needs-based referralswith the added capability of opening and servicing consumer deposit accounts. You engage customers in deeper financial conversations, recommend appropriate Nicolet solutions, and ensure accurate, compliant account-opening experiences. You also play an important role in identifying and referring credit opportunities, connecting customers with Personal Bankers or lending specialists. You help support branch performance through strong customer engagement, proactive referrals, accurate operations, and adherence to regulatory and compliance standards.

Customer Experience & Relationship Building

• Deliver welcoming, professional service across in-person, phone, and digital channels.
• Conduct meaningful, needs-based conversations to understand customer goals and recommend solutions.
• Provide accurate assistance for servicing requests with timely follow-up to ensure satisfaction.

Teller Operations & Cash Management

• Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions.
• Balance cash drawer; assist with vault, ATM, night depository, and dual-control responsibilities.
• Identify suspicious or fraudulent behavior and escalate appropriately.

Deposit Account Opening & Servicing Primary Differentiator

• Open and service consumer deposit accounts (checking, savings, money market, CDs).
• Complete account maintenance, customer information updates, and documentation reviews accurately.
• Ensure compliance with onboarding, KYC, CIP, identity verification, and policy requirements.
• Educate customers on account features, benefits, and digital access tools.

Sales, Referrals & Financial Guidance

• Identify financial needs and recommend appropriate Nicolet products and services.
• Meet referral, service, and activity expectations aligned with branch goals.
• Refer customers to partners for consumer loans, home equity loans/lines, credit cards, business banking, and investment/wealth services.
• Maintain disciplined outreach, follow-ups, and pipeline management.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.

Problem Resolution & Service Recovery

• Resolve account issues, transaction discrepancies, fee inquiries, and debit-card concerns with professionalism.
• Use sound judgment to escalate complex issues to Personal Bankers or leadership.

Operational Excellence, Risk & Compliance

• Follow Nicolet policy and applicable regulations (BSA/AML, KYC, OFAC, Reg CC, Reg E, privacy, and security).
• Maintain accurate records, documentation, and audit-ready practices.
• Adhere to branch operations procedures and risk-mitigation standards.

Team Collaboration & Community Engagement

• Participate in team huddles; share observations and support branch goals.
• Represent Nicolet in community involvement and customer-engagement activities.
• Provide informal support to Universal Banker I colleagues, helping build skill and confidence.

General

• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 12 years of banking, customer service, or cash-handling experience required.
• Prior experience opening consumer deposit accounts preferred.
• Exposure to branch sales, referrals, and basic financial-services concepts strongly preferred.
• Customer-service excellence with strong communication and interpersonal skills.
• Knowledge of deposit products, digital tools, branch operations, and onboarding processes.
• Ability to conduct needs-based conversations and make confident product referrals.
• Accuracy and attention to detail in account opening and cash-handling environments.
• Strong organizational and problem-solving skills; ability to prioritize in a dynamic environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays