Urgent Care Practice Manager

Why You’ll Love Working Here Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy. Future Security – 401(k) with employer matching to help you build long-term financial stability. Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication. Paid Time Off – Generous EIB and vacation time to support work-life balance Job Summary The Manager, Practice Management is responsible for the day-to-day operations, financial performance, and patient flow of assigned physician practices. This role ensures operational efficiency, compliance with healthcare regulations, and a high standard of patient care. The Manager collaborates with providers, administrative leadership, hospital departments, and corporate teams to optimize practice performance, monitor financial benchmarks, and enhance patient satisfaction. Essential Functions Oversees daily operations of the clinic, serving as the primary point of contact for providers, staff, and external partners. Manages provider scheduling and patient flow, optimizing clinic efficiency while ensuring timely patient care. Monitors financial performance, including accounts receivable (AR), revenue cycle metrics, and collection processes, ensuring adherence to budgetary goals. Tracks and reports key financial and operational indicators, including physician productivity, patient volumes, and collection benchmarks, providing updates to the Director of Physician Practices. Ensures compliance with billing, coding, and regulatory standards, including overseeing insurance verification, co-pay collection, and outstanding balance recovery. Supervises and supports clinic staff, providing coaching, professional development, and performance evaluations to promote a high-performing team. Implements and monitors quality improvement initiatives, ensuring clinic efficiency, cost control, and patient satisfaction. Develops and maintains relationships with hospital departments, corporate office teams (e.g., PPSI, Athena, HIM), and vendors, ensuring effective communication and collaboration. Facilitates customer service initiatives, addressing patient concerns, maintaining confidentiality, and promoting a positive clinic environment. Assists the Director of Physician Practices with strategic planning, process improvements, and implementation of operational enhancements. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Leadership Responsibilities Supervision and Staff Management Provides leadership, mentorship and professional development opportunities for departmental staff. Schedules employees to ensure effective use of resources. Consults with Director on staffing issues. Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development. Strategic Planning and Financial Oversight Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service. Monitors expenditures, ensuring cost-effective delivery of services. Evaluates and implements new technologies to enhance operational efficiency. Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies. Quality Assurance and Regulatory Compliance Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards. Participates in audits, inspections and accreditation processes as applicable. Follows established quality control practices to ensure accuracy, consistency and safety. Collaboration and Communication Works closely with leadership teams to coordinate and improve service delivery. Stays up-to-date with industry advancements, new technologies, and regulatory changes. Staff Responsibilities May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job. Qualifications Bachelor's Degree in relevant field required or Four (4) plus years of direct experience in lieu of a Bachelor's degree required Master's Degree preferred 2-4 years of experience in closely related field with Bachelor's degree required 2-4 years of previous leadership experience preferred Knowledge, Skills and Abilities Strong leadership, organizational, and communication skills. Ability to collaborate with interdisciplinary teams and manage cross-functional relationships. Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement. Communicate effectively with leadership, team members, and stakeholders. Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines. Problem-solving and critical thinking skills. In depth knowledge of industry best practices and regulatory compliance (if applicable). Strong organizational and time management skills. Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools. Licenses and Certifications Certification in Medical Practice Management (e.g., CMPE – Certified Medical Practice Executive) preferred Why Work at Northwest Urgent Care? At Northwest Urgent Care, we’re more than healthcare providers, we’re a team dedicated to compassionate care and community wellness. Join us for a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients every day. Your skills, your passion, and your commitment matter here. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

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