Supervisor, Field Service

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Looking to lead a team where your technical expertise and leadership drive operational excellence? As a Field Services Supervisor at Spectrum, you’ll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. Your role will directly shape customer satisfaction through quality craftsmanship and robust team performance.HowYou’llMake an ImpactGuide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum’s quality and safety standardsConduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practicesResolve escalated customer issues and proactively prevent future concerns through operational excellenceMentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standardsCoordinateteamtraining, reinforcingtechnicalqualityassurance and ensuringyour teamare well-equipped for every taskFacilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and proceduresWorking ConditionsWork indoors and outdoors in varying environments and weather conditions, including confined spaces and heightsExposure to dust, dirt, noise, insects, rodents,petsand cleaning solutionsTasks may require travel, overtime, weekend or second shift work as neededWork in an office environment and in the fieldWhatYou’llBring to Spectrum Required Qualifications EducationAssociate degree in electronics,related field or equivalentIndustry and vendor-specific certifications and training such as NCTI, SCTE, BCT/EExperience5+ years of field technician work experienceSupervisory experience in a technical environmentor equivalentExperience with complex cabling jobs including Cat5/Cat6 installation, interior and exteriorExperience programming and installing routers, internet gateway services,layer 2/3ethernet switches and wireless access points in commercial settingsSkillsEffective written and verbal communication with employees,customersand suppliersAdvanced understanding of TCP/IP stack and abstraction layersAdvanced knowledge of network designs,architecturesand topologiesBasic knowledge using software tools to support operationsKnowledge in basic network devices and appliancesProficient with personal computer and Microsoft Office applicationsOperate signal level meters, ohm meters and other test equipmentUse handheld communication devices and applicationsAbility to use weight-bearing equipment safely within equipment limitationsClimb up to 32 feet andlift upto 90lbs.using safety equipmentWork with small components anddifferentiatebetween sizes and colors OtherValid driver’s license with satisfactory driving record per Spectrum standards Preferred Qualifications Experience1+ years of supervisory or leadership experienceSkillsModerate knowledge of residential and commercial facility construction design/layoutBasic knowledge of Spectrum/ telecommunicationsproducts and services#LI-ME1 TCB401 2026-81822 TCB401 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.