IT Helpdesk Specialist: Tier 2 Support & IT Ops

Jo-Carroll Energy in Illinois seeks an IT Help Desk professional to assist with deploying, troubleshooting, maintaining, and operating hardware, software, and related equipment across multiple systems and office technology. You will provide Tier 2 incident resolution for employees and members, troubleshoot basic network access, perform end-user training, escalate unresolved issues, and maintain documentation and status reports for the department. #J-18808-Ljbffr Jo-Carroll Energy