HVAC Service Dispatcher

Western Allied Corporation HVAC Service DispatcherLocation: Santa Fe Springs, CA | Full-Time | In-OfficeWestern Allied Corporation is looking for a highly organized and service-oriented HVAC Dispatcher to join our fast-paced Service Department. As part of a collaborative dispatch team, you'll be responsible for scheduling and dispatching technicians using our cloud-based service management software. You'll play a key role in coordinating emergency and scheduled service work while ensuring smooth communication between our field techs, customers, and office staff.What You'll Do:Serve as the first point of contact for incoming service calls—emergency, scheduled maintenance, and quoted workPrioritize and dispatch HVAC service technicians based on urgency, location, and availabilityMaintain and monitor technician schedules to ensure timely service deliveryCommunicate effectively with techs in the field, providing job details and updatesIssue and manage purchase orders for parts needed to complete service callsTrack part deliveries and coordinate scheduling once parts are receivedAccurately document service activity within our software platform, BuildOpsCollaborate daily with the billing, sales, and purchasing teams to support seamless operationsDeliver excellent customer service with professionalism and a proactive mindsetWhat We're Looking For:Previous experience dispatching in a fast-paced service environment (HVAC preferred)Strong multitasking and organizational skills; you thrive under pressureExcellent interpersonal and communication skills—verbal and writtenComfort using dispatching software (BuildOps experience is a plus)Familiarity with HVAC systems, terminology, and service processes is a bonusProven ability to work well in a team and adapt to shifting prioritiesA customer-focused attitude and commitment to getting the job done rightWhy Western Allied?We're a family-oriented mechanical contractor with 65 years of service in Southern California. We value efficiency, innovation, and collaboration. You'll be joining a team with a proven track record that's continuing to modernize operations and committed to delivering top-tier service to our clients.