Estimator - Collision Repair & Customer Experience

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS

Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description: The Estimators primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customers experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs. Key Job Responsibilities Role and Requirements Ensure every customer interactionis documented, updated efficiently and accurately with pertinent details Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures Participate in daily production walks with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meeting (if required) Attend training, information sessions and workshops recommended by Store Manager Maintain the store's KPIs by maximizing role performance Uphold the company's Core Values : Honesty, Integrity & Respect Education and/or Experience Required Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRPs Minimum of 1-year experience Must be willing to complete I-CAR Training Valid Drivers License Required Skills/Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRPs Minimum of 1-year experience Must be willing to complete I-CAR Training Valid Drivers License Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including: Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit to learn more about our company. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives. Required Preferred Job Industries Other #J-18808-Ljbffr Ultraonlineservices