Service Tech / Advisor

Job Description As a Trek Service Technician/Advisor, no one day is the same as the last. This role is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot, install the awesome accessories customers select for their new bike, and be the first to have your hands on brand new models before they hit the sales floor. You’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager, and when the Service Manager is not available, you are the face of the department to customers. We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership, and problem solving. What You’ll Bring To The Team Self‑motivation, a positive, team‑focused mentality, plus a willingness to pitch in on any task Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days Top‑notch communication skills Impressive attention to detail and a love for tinkering ‘til you figure it out Eagerness to learn the ins and outs of servicing bicycles A desire to continually learn proper service methods and new technologies #J-18808-Ljbffr