Communication Systems Technician III

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician III local to the Troy, Michigan area to support our fast-growing Voice (MSS) division statewide. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING: Install, configure, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment. Diagnose and resolve complex equipment, system, programming, and installation issues to ensure reliable customer communications. Perform preventative maintenance, inspections, firmware/software updates, and equipment upgrades to optimize system performance. Complete service tickets, work orders, and technical documentation accurately and within established timelines. Support the installation, testing, and commissioning of communications systems, including associated network, power, and infrastructure components. Collaborate with customers, project teams, and management to coordinate service activities, site access, and project execution. Assist with project planning, system design support, scoping, and estimating for service, installation, and programming projects. Provide technical support and communicate effectively with customers regarding system performance, maintenance, and repair needs. Lead continuous improvement efforts and effectively manage change. Support the development of team knowledge by sharing technical expertise and assisting with the training and mentoring of other technicians when appropriate. Maintain current knowledge of communications technologies, products, and industry best practices through ongoing training and professional development. Adhere to company safety standards, quality requirements, and established service procedures. Participate in an on-call rotation to provide after-hours emergency support as needed. WHAT YOU WILL BRING TO THE TEAM: Minimum 5 years, an average of 10+ years of hands-on technical service and installation of two-way radio communications systems, with prior experience overseeing a team. Proven track record of successfully executing and overseeing all phases of technical installation, service, maintenance, and programming. Expert ability to diagnose, troubleshoot, repair, and maintain the operation of complex radio systems/communications centers and other wireless systems/equipment. Expert understanding of radio theory and propagation characteristics. Thorough knowledge of infrastructure components, including repeaters, mobiles, portables, and miscellaneous signaling equipment. Ability to read and interpret technical documentation, including schematics, wiring diagrams, system drawings, and equipment manuals. Expertise with Motorola Solutions communication technologies, including P25 and/or MOTOTRBO systems with supporting certifications, strongly preferred. Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams. Team‑focused with a passion to meet customer needs. Demonstrated ability to organize work, support project execution, and provide guidance to less experienced technicians when needed. Commitment to workplace safety and adherence to established procedures and quality standards. Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field preferred; equivalent combination of education, certifications, military training, and relevant experience will be considered. Valid driver's license required. Ability to pass applicable background screening, drug testing, and motor vehicle record requirements. YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed. On-call for critical systems maintenance may be required. First shift hours are Monday-Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules. TRAVEL REQUIREMENTS: Travel as necessary to support company and customer needs. DIRECT REPORTS: No Direct Reports Who We Are Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. What We Believe We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” #J-18808-Ljbffr Mobile Communications America