Customer Success Partner

As a strategic advisor to a portfolio of high-value enterprise customers, the full-time remote Customer Success Partner will guide clients in aligning their goals with CreatorIQ's platform capabilities, driving long-term adoption and program success through building trusted relationships and managing customer engagement. Key responsibilities Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals Drive platform adoption and usage by analyzing customer engagement data and helping customers unlock the value of CreatorIQ's self-service tools Collaborate with cross-functional teams to ensure successful onboarding, adoption ramp, and education at scale Required qualifications 3+ years of experience in a strategic customer-facing role, ideally in influencer marketing for an agency, brand, or technology Proven success managing toward business KPIs and customer advocacy metrics Experience in using customer data to tell compelling stories and recommend strategies for success Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira Strong ability to navigate complex organizations and build relationships across multiple levels